Want to give a refund but don't have the Upwork Balance

[32598cbe]

Hi

I wish to issue a refund to a client but its more than my upwork balance, can I either add more to my balance from my own funds or can the refund me taken from my own funds?

How do I get more balance to be able to issue the refund?

Thanks!

Chrissy

[AndreaG]

Hi Chrissy,

Someone from our team will reach out to you via support ticket in order to assist you further.