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Want to stop a contract due to lack of clear communication / disrespect

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Active Member
Maxime L Member Since: Jul 11, 2019
1 of 6

Hello,

I've been on and off of Upwork, doing some translation works, and recently getting into data science via a specialized profile. So I got my first contract in basic data cleaning for a fixed contract (for 65$, relatively cheap but I thought it would be done in a few hours). Problem is, I've been working only on that for the past 3 days, because each time I upload my code, the employer asked me to do something else or changes things without telling me, that I then have to debug. It went to the point where he asked if I knew how to use my brain and that he had to explain things to me as a kid. I tried to keep everything professional, and asked questions about what he wanted, to get a better idea. I never get real answers, only short messages on what I have to do, without any clear instructions. I'm open to feedback of course, but here there is a clear lack of efficient communication. I've been working exclusively on this for the past 3 days, and I don't know when this would ever end. Especially for so few money, I don't think this is very fair.
I don't know what to do at this point. I am really worried about any feedback he might leave as this would be my first for a specialized profile, and don't know if I should just drop the job. I went to check his profile, and it seems overall pretty good, but a few people did point out lack of communication during their jobs either. As I'm not super familiar with the platform, I wanted to ask here.
Thanks a lot for any help!

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Community Guru
Preston H Member Since: Nov 24, 2014
2 of 6

Maxime:

 

If you are a freelancer, you can end a contract AT ANY TIME. You do not need to explain your reason. You don't need to have a reason.

 

If you are a client, you can end a contract AT ANY TIME. You do not need to explain your reason. You don't need to have a reason.

 

If you want to maximize the possibility of getting positive feedback, then it would make sense to end the contract in a professional, polite way.

 

One GENERAL WAY to close a contract is this:

Simply tell the client that your situation has changed and you will no longer be able to assist with his project. Turn over all the files that you have created for the client, tell him that if there is anything you can do to help with the transition to another freelancer, just let you know. Then close the contract.

 

For YOUR SPECIFIC SITUATION, you could tell your client:

 

"Jason:

Thank you for the opportunity to work on the contract. I think there has been some mis-communication or misunderstanding about the tasks that need to be completed as part of this contract. Because this is a fixed-price contract, I am not actually supposed to do anything beyond the original agreed-upon tasks, which I have done. If you will release payment and close the contract, then I can continue to work on this project with you. But I would not be able to do anything else until that is done. Alternatively, if you prefer to work with someone else on this, you can close the contract and request a full refund. I will click the button on my side to allow the refund. In that case, the work I have done will still belong to me and you would not be able to use it, according to Upwork's rules."

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Maxime L Member Since: Jul 11, 2019
3 of 6

Right, thanks for that quick answer.
If I do decide to end a contract, does that have any repercussions on my reviews though?
What I am most concerned if that this unfortunate experience will have a big negative impact on any future jobs I might apply to.
Thanks again!

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Community Guru
Petra R Member Since: Aug 3, 2011
4 of 6

Maxime L wrote:


What I am most concerned if that this unfortunate experience will have a big negative impact on any future jobs I might apply to.
Thanks again!


If you end the contract the money goes back to the client. There will be no visible feedback on your profile if the contractleads to no earnings. The contract will count as unsuccessful and  you will likely lose your Rising Talent Status and your future Job Success Score will likely be (significantly) affected.

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Preston H Member Since: Nov 24, 2014
5 of 6

re: "If I do decide to end a contract, does that have any repercussions on my reviews though?"

 

It might.

 

But as Petra points out, if you refunded all the money for the fixed-price contract, the feedback will NOT SHOW UP AT ALL on your public profile page.

 

Generally speaking:

 

Wearing the wrong T-shirt might have repercussions on your review.

 

Sometimes you need to do the right thing for yourself, even if it means there might be repercussions on your review. You are here to earn money, not stars on your reviews.

 

Be professional. Be polite. Don't let fear of bad feedback hold you hostage.

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Maxime L Member Since: Jul 11, 2019
6 of 6

Thanks you both for your replies.

Sure, however I also want to maximize the possibility of being hired.
Thank you for the feedback, I have a better understanding of the consequences.

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