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9523d8ee
Community Member

Want to upgrade my membership but Payment was declined

Hi,

 

I have added a Standard Chartered VISA Debit card as billing method and now I want to upgrade my free membership plan to monthly plan but I am not able to do it because it's giving me an error of payment was declined. kindly tell me the solution.

 

Thank you.

ACCEPTED SOLUTION
AleksandarD
Community Manager
Community Manager

Hi Muhammad,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
Upwork

View solution in original post

3 REPLIES 3
AleksandarD
Community Manager
Community Manager

Hi Muhammad,

 

Please check with your bank for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
Upwork

Everything is good at our end from the bank and from the card, i have tried to changed the method too but it did no work too.

Hi Sualeh,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

~ Goran
Upwork
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