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Re: We can't complete your request now....

lanwanman
Community Guru
Ronald T Member Since: Sep 14, 2009
1 of 23

The Proposals page has been inoperable for about twelve hours now, and attempts result in the error message: "We can't complete your request now. We're currently experiencing an abnormally high volume of traffic." Also, the message system is intermittent

 

As I have said before, these outages make the reply to invitations metric unfair to freelancers and should be discontinued from the My Stats / CS score system.

 

ADDED: On a more positive note, although I am no longer part of the Top Rated program because I have less than the required 12 month earnings, when I went to the Upwork Help page, I found both the phone number listed and a chat link -- despite the site "currently experiencing an abnormally high volume of traffic."

Ron aka LanWanMan
hitleaks
Community Leader
Asif R Member Since: Jan 7, 2015
2 of 23

There was some kind of bug on site yesterday. It has been fixed now. You may check it now.

Asif Rehman
lanwanman
Community Guru
Ronald T Member Since: Sep 14, 2009
3 of 23

Thank you Asif. I tried it, and it is still down. I set my availability to not available since I cannot see the Proposals page.

Ron aka LanWanMan
hitleaks
Community Leader
Asif R Member Since: Jan 7, 2015
BEST ANSWER
4 of 23

Dear Ronald !

I applied on fresh job 2 minutes ago and its on my Proposals page now. My best suggestions for you are here:-

 

 

Clear your browser cookies and login in again to system. Sometime browsers don't update data accordingly due to save cache :-)

 

If still the problem exist then you may check it with different browser.

 

I hope this will solve your problem. 

Asif Rehman

View solution in original post

lanwanman
Community Guru
Ronald T Member Since: Sep 14, 2009
5 of 23

It is working now. It appears there might have been changes to the Proposals page. I suspect that the Upwork CDN service might have had something to do with the accessibility issue.

 

I had already cleared cookies, etc. Tried three browsers on each of three computers. All failed previously. Maybe it was a DNS issue on my end.

Ron aka LanWanMan
bbbbf24b
Active Member
Shea R Member Since: Dec 8, 2016
6 of 23

It's not working for me. Cleared cookies, cache, etc... still nothing. Tried on multiple browsers. This is so frustrating. I'm trying to post a project.. can't do it. Can't edit it either.

 

S.

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
7 of 23

Hi Shea,

 

I'm sorry to hear you've been having issues trying to post a job. I see that you have already submitted a ticket about the issue and the team is helping you with it. We'll keep you updated via that ticket.

~ Valeria
Upwork
sccs302
Active Member
Stacey S Member Since: Aug 24, 2017
8 of 23

I received a job offer and have tasks to complete.  When I attempt to complete the task I receive the following error:

We can’t complete your request now

We’re experiencing an unexpected spike in traffic. Please try again later.
To report this problem, click here.

For availability updates, visit our site status page.

Error 500 (A)
Trace ID: 3936f9efaba15777-IAD
               

 

I have cleared my cookies and cache and tried on several browsers but I get the same error.

 

PLEASE HELP!

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
9 of 23

Sorry to hear you ran into issues when completing onboarding, Stacey. I'll escalate this issue to the team and they'll assist you with troubleshooting.

~ Valeria
Upwork
sccs302
Active Member
Stacey S Member Since: Aug 24, 2017
10 of 23

Thanks Valeria!

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