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Community Member

We can't complete your request now

Hi there,

I am trying to log in my account via Google Chrome and I get this message:

We can't complete your request now
Please try again later.
To report this problem, click here.

For availability updates, visit our site status page.

Error 500 (A)
Trace ID: 4aa3db17dbfa7eac-BUD

Community Manager
Community Manager

Hi Arthur, 

Before I proceed, I wanted to check if you have tried clearing your cookies or using a different browser to see if the issue persists? Let us know and our team will be happy to help you.

~ Avery
Community Member

Hi Avery,

Thanks for coming to my request.

Yeah, I have cleaned all the cookies of Google Chrome (for ALL TIME) and still, no success.
My account perfectly workes in other browsers, but I really would like to keep using Chrome, cause all the other accounts are connected here.
Do you think we can handle this issue?


Hi Arthur,


Kindly check the version of Google Chrome you are using. You may find the version and the browsers that we support on this article. Moreover, having multiple accounts is a violation of the Upwork Terms of Use, please close the new account. If the technical issue persists, please reply to this thread. 

Saying "Other accounts" I meant my other accounts from another provider, such as Google, Facebook, etc. I have only one account on UpFowrk, so no violation of the Upwork Terms of Use!!!!

I use Google Chrome Version 72.0.3626.109 (Official Build), which seems to be one of the latest two!!!!

Still, the problem exists.

Community Member


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