Jan 14, 2019 03:43:07 AM Edited Jan 14, 2019 04:08:12 AM by Goran V
Hello. We have a question. We have changed the name of our company. And now we wants to change info in our profile. I mean a name of agency and related email. Old account named "**Edited for Community Guidelines**". New name is "**Edited for Community Guidelines**". We wants to use the info about our completed orders with new name. Is it real?
Jan 14, 2019 04:43:06 AM by Goran V
I checked your account and I was not able to find your agency as your not associated with any.
The agency owner can update this information by going to Settings > Agency Profile. They can also update the tax information on W8-BEN by going to Settings > Tax Information.
If you have any additional questions let me know, if private details are involved please reach out to me via PM. Thank you.
Jan 14, 2019 06:13:46 AM by Aleksei K
Thanks. Can we change email that we used for this account either?
This is our main question.
Because old email now uses by a man that don't work with us now.
So if we can we will change email for another one.
Jan 14, 2019 06:38:06 AM by Goran V
The agency email address is the one that the agency owner has listed on their freelancer profile. Once the agency owner has updated their email under their freelancer profile, the email on the agency will be updated as well. Thank you.