Feb 18, 2020 07:52:33 PM by Gabriela D
I can not submit proposals.
This error occurs: update your address to submit your adress
To submit a proposal, update your address
We were unable to process your proposal due to missing address information. Add your full address.
Feb 18, 2020 09:39:52 PM by Avery O
Hi Gabriela,
It looks like you have missed adding your complete address in your account. Please go to your profile's Contact Info page (Settings > Contact Info), and update your address from there, making sure you don't miss adding the "City" field.
Let us know if the issue persists and our team will assist you further.
Feb 27, 2020 08:02:37 AM by Nik K
Hello,
I do have the same issue and, unfortunately, no one from support can help me - in other words, I can't reach out someone who would assist me
Feb 27, 2020 08:31:22 AM by Bojan S
Hi Nik,
It looks like you were able to submit a proposal just recently. Feel free to reach back to us if you still need any assistance.
Thank you!
Mar 16, 2020 11:34:17 AM by Daniela M
Hi;
I have exact the same problem and its blocking me from applying
i cannnot contact anyone that help me with this issue
Mar 16, 2020 01:18:15 PM by Bojan S
Hi Daniela,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Mar 26, 2020 12:31:19 AM by Gareth P
Hello,
I am expereincing the same problem with people in this thread. Every time I attempt to send a proposal I am faced with the frustrating error block, saying that I need to submit my full address before you can process my application.
I have checked my profile and adjusted my address and I still get the error message.
Please assist.
Thank you in advance.
Regards,
Gareth Pretorius
Mar 26, 2020 12:39:04 AM by Goran V
Hi Gareth,
I`m sorry about the inconvenience this had caused you. The reason why you`re receiving this error is because your City is not added to the "City" field. To complete your address please go to Settings > Contact Info > Location. Thank you.
Mar 26, 2020 12:56:18 AM by Gareth P
Aug 12, 2022 01:35:02 PM by Geoff H
I signed up to upwork through my Apple ID. I keep getting the error message "We were unable to process your proposal due to missing address information. Add your full address", however I'm unable to access "Settings" with the password from my Apple ID. I never made a password specfic to Upwork. How can I undate my address without being able to access "Settings". Note: I can't simply change my password either.
Aug 12, 2022 04:03:15 PM by Arjay M
Hi Geoff,
I'm sorry to hear that you're having difficulties navigating through your account settings. However, I can confirm that your concern has been forwarded to the appropriate team and a support ticket has been set up. Please allow them to review your case and you should be getting an update on this page.