Oct 10, 2019 07:06:12 AM by Daria B
I can't submit a proposal. It keeps telling me: "We were unable to process your proposal due to missing address information. Add your full address." but I checked my address many times! I do have it stated up there in my personal info! What's the problem with my profile?
Please, help me ASAP.
Oct 10, 2019 07:32:47 AM by Bojan S
Hi Daria,
Thank you for reaching out to us. I checked this for you and looks like the City field under your address information is still not filled.
Please, clear your cache and cookies and/or try to use a different browser to log in to your account and fill all the fields under your location information.
If the issue persists after this please let us know and our team will assist you further.
Thank you!
Jun 10, 2020 01:39:18 AM by Goran V
Hi Anna,
I checked your account but was not able to replicate the problem you`re referring to. Please try logging out > clearing your cache and cookies > and then log in again. Thank you.
Nov 14, 2020 04:59:55 AM by Shahi B
Nov 14, 2020 06:19:19 AM by Nikola S
Hi Shahi,
I checked your account and can confirm that you will need to add your full address. Please go to Settings > Contact Info > Location > and add your address there. Once you start typing, you will see a drop down menu with suggestions. Pick your address from the drop down menu and everything will be populated.
Thank you,
Jul 15, 2020 05:31:21 PM by Umar A
I can't submit a proposal. It keeps telling me: "We were unable to process your proposal due to missing address information. Add your full address." but I checked my address many times
Jul 15, 2020 10:11:04 PM by Joanne P
Hi Umar,
I checked your account, and it looks like you have already submitted a proposal today. Please let us know if you need further assistance. Thank you.
Jul 16, 2020 03:36:51 PM by Sheikh G
Can anybody check my profile and do let me know the reason, I'm facing the same issue. I tried by doing a hard cache refresh, and put full address multiple times but all in vain.
Thanks & Regards
Gohar Abbas
Jul 16, 2020 05:07:41 PM by Joanne P
Hi Sheikh,
I checked your account, and it looks like you have not added your city in your location information. Please make sure that you have filled in all the details requested. If you encounter the same issue after updating your address, please let us know. Thank you.
Feb 10, 2021 08:58:09 PM by Joanne P
Hi Djibril,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Jul 18, 2020 06:47:31 AM by Aleksandar D
Hi Lour Diana,
Please go to Settings > Contact Info and under the Location section, fill out the missing fields. Let us know if you need further assistance.
Thank you.
Nov 26, 2020 09:11:59 PM by Rizwan U
Hi
Can you please guide me on this also as i am recieving the same message although all the information is updated and also tried to sign in with differet browsers but still unable to resolve.
Regards
Nov 26, 2020 11:56:12 PM by Joanne P
Hi Rizwan,
I checked, and it looks like you have submitted proposals successfully. You can check them by going to Find Work> Proposals.
Dec 8, 2020 01:55:34 AM by Jannah Clarrise C
Hello. I have the same issue. I hope you can assist pls.
Dec 8, 2020 03:56:46 AM by Aleksandar D
Hi Jannah,
I checked and it seems that you missed adding your city. Please go to Settings > Contact Info and under the Location section, add your city. Let us know if you need further help.
Thank you.
Jun 18, 2023 09:39:12 AM Edited Jun 18, 2023 09:40:12 AM by Luiggi R
Hi Rayhan,
I can see that you haven't completed your Form W-8BEN under your Tax Information. Can you please go to Settings > Tax Information and fill it out? Let us know if the problem persists after you've done that so we can assist you further.
Aug 27, 2020 01:28:56 PM by Atefeh Z
Hi! I'm having the same trouble! I followed all of your instructions, logged out, clean my cache and cookies and tried a different browser, still got the issue...help plz.
Aug 27, 2020 02:15:50 PM Edited Sep 13, 2020 03:29:48 PM by Bojan S
Hi Atefeh,
It looks like you were able to submit a few proposals just recently. Feel free to reach back to us if you still need any assistance.
Oct 7, 2020 09:06:49 AM by Bojan S
Hi Riccardo,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.
Aug 11, 2022 03:08:31 PM by Arjay M
Hi Terrance,
I can confirm that your address has been properly set up on your account. Can you please try clearing your cache and cookies or use a different browser? Let me know if the issue persists and I'll look further into that for you.
Aug 11, 2022 12:10:53 PM by Paula S
I sent two proposals and both alerted me to "unable to proceed....due to missing address. I have put my address in the only place it was required when I set up my profile. What is it that I still need to do?
Aug 11, 2022 01:55:10 PM by Arjay M
Hi Paula,
I can confirm that your address has been properly set up on your account. Can you please try clearing your cache and cookies or use a different browser? Let me know if the issue persists and I'll look further into that for you.
Aug 16, 2022 07:31:24 AM by Dexter D
We were unable to process your proposal due to missing address information. Add your full address.
I actually have the same error. Need assistance Please.
Aug 16, 2022 08:57:24 AM by Andrea G
Hi Dexter,
Someone from our team will reach out to you via support ticket in order to assist you further.
Aug 18, 2022 08:57:55 AM by Eugene S
Please help me resolve my problem regarding the address issue. I can't send proposals
Aug 18, 2022 08:56:31 AM by Eugene S
I can't also send proposals becuase it's asking for my full address but my profile is all set already
Aug 18, 2022 10:37:12 AM by Andrea G
Hi Eugene,
Someone from our team will reach out to you via support ticket in order to assist you further.
May 24, 2023 03:11:59 AM by Malik U
I also got the same issue related to proposal submission.
whenever I tried to submit a proposal the address error occurs even thoug I have completed the address information..
May 24, 2023 08:48:48 AM by Vladyslav M
Hello. I have a problem when I'm trying to apply for a proposal for a job. How to fix it?
We were unable to process your proposal due to missing address information. Add your full address.
May 24, 2023 09:56:39 AM by Annie Jane B
Hi Vladyslav,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Aug 18, 2023 12:27:21 PM by Harumi W
Hello
I have the same issue saying "Unable to save your proposal due the missing address fully" when I am trying to submit my proposal. I have input all my info in my account. Could you kindly help me? Thank you.
Aug 18, 2023 02:59:36 PM by Arjay M
Hi Harumi,
I checked and can confirm that have added your location to your profile, so this should not be the case. I’ve escalated your community post to a support ticket to give this the attention it deserves. One of our agents will be in touch with you soon on this page to assist.
Dec 22, 2023 08:36:33 AM by Tran H
Hello i have a same issue
when i summit a proposal it keep say "We were unable to process your proposal due to missing address information. Add your full address."
how can i fix it?
Dec 22, 2023 01:17:18 PM by Arjay M
Hi Tran,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information and further assistance.
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