Jan 18, 2022 05:16:28 AM Edited Jan 18, 2022 06:42:19 AM by Andrea G
Recently my friend tried to add a new payment method and Upwork was throwing some errors. After 2-3 times of effort, she was unable to add a payment method and suddenly her account got suspended.
This same thing happened to me 5-6 days earlier. What Upwork is doing? If anyone is trying to add a payment method and they are getting errors due to some problems, then how can the account get suspended? Is this a Melicious activity? We are only trying to add the Payment methods.
It's my humble request to the Upwork team to release her account from suspension, as she has one contract running, she will not able to provide the work to the client.
**Edited for Community Guidelines**
I hope this problem will get troubleshot and not happen again.
Jan 18, 2022 06:44:15 AM by Andrea G
Please know that we're not able to discuss another user's account details with you because of privacy reasons. Please let your friend know she can reach out to us directly via our different support channels so we can assist her.
Jan 18, 2022 08:36:27 PM by Punit K
Jan 18, 2022 10:08:49 PM by Avery O
Please know that the team will be reaching out to your friend and assisting her soon.
Jan 18, 2022 10:25:11 PM by Joanne Marie P
Please request your friend to contact us directly so that we can assist them in a better way. If they are unable to reach us via our support page, our social support team will be happy to help them. Please request them to private message us on Facebook by following this link or Tweet us on Twitter.