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What are the expectation of buyer from a Live phone /chat support agent?

I am good at written communication and has begun to sell my services as a Customer care/Live chat agent. Phone support is a vital part of it. I live in a noisy neighbourhood, and I am worried how to tackle this problem, so I can apply for this job confidently.

What are the prerequisites to provide call support?

What are the expectations of the clients for the role of call support agent?

Do I have to share my number to the client, or there is an alternate way?

Any tips/suggestions are welcomed.



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Invest in high quality headphone/microphone set.

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