What counts as a feedback?

[shazma-r]

Hi, i wanted to confirm does Upwork count the 5-star rating as a feedback for JSS or the "optional" comment as well? There is 2 clients who left a 5-star rating but didn't leave a comment on the profile. It would be too pushy to ask him to please add a comment 😕 I am only concern for my JSS

[petra_r]

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Shazma R wrote:

Hi, i wanted to confirm does Upwork count the 5-star rating as a feedback for JSS or the "optional" comment as well? 

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The comment is irrelevant. Whether is one or not does not matter. 

The stars don't mean much either.

The most important part is the private feedback

[shazma-r]

Petra thanks for prompt responses however, is it possibe that i get opinion of some other community guru just for variation? 

[jaybopp82 · Accepted solution]

What Petra said is 100% true.  But even if the feedback text DID make a difference in the JSS calculation, wouldn't it be extremely unprofessional to go back to a client and ask them to leave text feedback?  They left you 5 stars - that's all you need.

[shazma-r]

Thanks Jason

[tlbp]

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Jason B wrote:

What Petra said is 100% true.  But even if the feedback text DID make a difference in the JSS calculation, wouldn't it be extremely unprofessional to go back to a client and ask them to leave text feedback?  They left you 5 stars - that's all you need.

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Good point. People hire freelancers to lessen their workload not to add to it. Asking someone to edit their 5-star feedback to include a comment also gives them an opportunity to lower the star rating or add a comment about the freelancer wasting their time. Risky move with zero benefit. 

[tlbp]

Comments don't matter. 🙄