Thank you all,
Yes, in my above statement, I'm using the "/" to mean and/or. I understand how the rolling 16 weeks work, but I'm curious what makes the first eligible week eligible, regardless of how many weeks a freelancer has been on upwork.
Here's an example: I have been a member of upwork for 9.8 weeks. For 9 full weeks, I maintained a Rising Talent badge. On week 10 (which hasn't been completed yet), I received my first JSS (over 90%). However, looking at my eligible weeks, it only lists 4. Therefore, simply reaching/maintaining rising talent and/or >90% JSS can't be the only factor, unless the system somehow made a mistake on my stats, which I highly doubt. So, I'm just wondering what other factors contribute to making a week eligible. Is it having at least one (successfully) closed contract? Is there anything else?
In this case, you have not had a 90%+ score for 16 weeks yet. Once you have been around for that period, and if your score is in line, you should get your account adjusted automatically.
Could you please pm me any evidence that you were a Rising Talent for the past nine weeks? Please send me the notification email and any other relevant information that I could check and forward to my team for further review