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Re: What do you mean "unlock my account"? [SOLVED]

Community Guru
Natasa R Member Since: Feb 2, 2012
21 of 38

You are most welcome! I am glad this post is still around to help others with this issue.

Active Member
Jaidev B Member Since: Feb 3, 2016
22 of 38

Thanks for the help, i ran into this problem.. and your trick solved my problem

Active Member
Christopher G Member Since: Feb 5, 2016
23 of 38

Thank you! Glad to see a company making so much money off of other peoples work still hasn't fixed this after almost 7 months...

Active Member
Andrey S Member Since: Feb 21, 2016
24 of 38


It is also shows the same message if you'll enter incrorrect username. 


Seems thats the only error message this thing has in it's dictionary :-)

Community Guru
Natasa R Member Since: Feb 2, 2012
25 of 38

I noticed that too Andrey. Username, password, all the same. 

Valeria K Moderator Member Since: Mar 6, 2014
26 of 38

Hi Natasa and all,


With latest update of the Team App, our engineers fixed the issues so you shouldn't see this error message anymore.


Please, let us know if you still do.

~ Valeria
Active Member
Shane Ryan D Member Since: Feb 16, 2017
27 of 38

Need help..


"Please use the main site to login and unlock your account."


It doesn't work on me since I have already uninstalled and installed upwork apps. The problem still exist.


pls. help

Avery O Moderator Member Since: Nov 23, 2015
28 of 38

Hi Shane Ryan, 

Have you tried logging in to your Upwork account via a browser, and then logging back in on the Upwork Desktop App? 

Active Member
Tsovinar T Member Since: Apr 8, 2017
29 of 38

Hello Avery,


I have the same issue with the error. I have closed and opened the app, also i logged in on the browser that tried again, i even uninstalled and reinstalled the desctop app, but i still cannot log in to my account on the app.


Could you please help me?




Community Guru
Lanie M Member Since: Jun 24, 2015
30 of 38

Hi Tsovinar, we'll reach out to you directly with further assistance.

Lanie M