What do you mean "unlock my account"? [SOLVED]

[Natasa R]

I logged in on Upwork to download some files from my client and then when I went on to log in on team app, I get this message:

Unlock my account? What do you mean "unlock"? And from where? Is this a new bug or a new feature where we need to search the entire website and waste an hour to figure out how to log in to get to work?

[Natasa R · Accepted solution]

If anyone gets this message when logging in, close the team app, open it again, and then log in. There is nothing to "unlock" anywhere so don't waste your time. 

@Upowork - Can you please change the text? There is no such thing as "unlock an account" for this error... or bug.

[Yaphet T]

I just ran into the same problem; thank you, Natasa, for the help! 

[Natasa R]

You are very welcome Yaphet! 

[Ievgenii K]

Thank you Natasa you saved my day!

[Natasa R]

You are very welcome Eugene! 

[Deepesh Mani T]

exactly restart the app or re-install and login . problem solved .

[Natasa R]

To the mod: Thanks! 

[William C]

Thanks Natasa! Saved me lots of time from fiddling around with this. 

[Sandra P]

Hi how are you? I was trying to enter to my upwork account in a different computer that the one I always use. This message appeared, I had my account open in the other computer so I close it, I entered again in this second computer and the message appeared in this one too. I don't know what to do, I restarted both computers, close my account even in my phone, trying to enter in one of them instead of both...