What do you mean "unlock my account"? [SOLVED]

Natasa R · Jul 25, 2015 07:34:00 AM

I logged in on Upwork to download some files from my client and then when I went on to log in on team app, I get this message:

Unlock my account? What do you mean "unlock"? And from where? Is this a new bug or a new feature where we need to search the entire website and waste an hour to figure out how to log in to get to work?

Natasa R · Jul 25, 2015 08:42:44 AM

If anyone gets this message when logging in, close the team app, open it again, and then log in. There is nothing to "unlock" anywhere so don't waste your time.

@Upowork - Can you please change the text? There is no such thing as "unlock an account" for this error... or bug.

View solution in original post

Yaphet T · Dec 7, 2015 01:02:11 PM

I just ran into the same problem; thank you, Natasa, for the help!

Natasa R · Dec 10, 2015 07:09:34 AM

You are very welcome Yaphet!

Ievgenii K · Jan 11, 2016 05:46:05 AM

Thank you Natasa you saved my day!

Natasa R · Jan 13, 2016 03:44:44 AM

You are very welcome Eugene!

Deepesh Mani T · Jan 17, 2016 03:37:42 AM

exactly restart the app or re-install and login . problem solved .

Natasa R · Feb 4, 2016 11:23:28 AM

To the mod: Thanks!

William C · Feb 19, 2016 05:13:15 AM

Thanks Natasa! Saved me lots of time from fiddling around with this.

Sandra P · Aug 14, 2017 01:27:02 PM

Hi how are you? I was trying to enter to my upwork account in a different computer that the one I always use. This message appeared, I had my account open in the other computer so I close it, I entered again in this second computer and the message appeared in this one too. I don't know what to do, I restarted both computers, close my account even in my phone, trying to enter in one of them instead of both...