What do you mean "unlock my account"? [SOLVED]

[natram]

I logged in on Upwork to download some files from my client and then when I went on to log in on team app, I get this message:

Unlock my account? What do you mean "unlock"? And from where? Is this a new bug or a new feature where we need to search the entire website and waste an hour to figure out how to log in to get to work?

[natram · Accepted solution]

If anyone gets this message when logging in, close the team app, open it again, and then log in. There is nothing to "unlock" anywhere so don't waste your time. 

@Upowork - Can you please change the text? There is no such thing as "unlock an account" for this error... or bug.

[ytewahade04]

I just ran into the same problem; thank you, Natasa, for the help! 

[natram]

You are very welcome Yaphet! 

[eugene-krevenets]

Thank you Natasa you saved my day! 🙂

[natram]

You are very welcome Eugene! 

[deepesh_t]

exactly restart the app or re-install and login . problem solved . 🙂

[natram]

To the mod: Thanks! 

[lasvegaswil]

Thanks Natasa! Saved me lots of time from fiddling around with this. 

[sandracpc]

Hi how are you? I was trying to enter to my upwork account in a different computer that the one I always use. This message appeared, I had my account open in the other computer so I close it, I entered again in this second computer and the message appeared in this one too. I don't know what to do, I restarted both computers, close my account even in my phone, trying to enter in one of them instead of both...

[kochubei_valeria]

Hi Sandra,

Can you please make sure you log out and then exit the App by right-clicking the smaller icon in the task bar if you are using Windows?

[hau-tran]

Hi ,

When i try login to upwork and it said : Please use main site to login and unlock your account, but working well on upwork page, How i can resolve it ?. I just download dmg file from site and install.

Thanks

[g_vasilevski]

Hi Hau,

Please delete your current desktop app and go to our download page, download our beta version and let me know if you're still experiencing the same issues on your end. Thank you.

[hau-tran]

Hi Goran,

I had resolved problem, I downloaded beta app and it working well. Thanks so much.

[sovy]

I have tried everything but it still says the same thing

[adewandaru]

This is exactly what I was facing and Natasa's own answer helped me out quickly. Thank you!

[natram]

You are most welcome Agung! I am glad I could help. 

[tsawicki]

I ran into this issue as well, but it took me a decent amount of time searching within the upwork support section before finally trying a google search and finding this.   That message definitely needs to be fixed.

[natram]

Couldn't agree more! 

[honeyv]

This was something I was facing today. I thought it was my password, changed it but app was giving same error. Then read this post, restarted it and it works.
Thanks for your help!

[natram]

You are most welcome! I am glad this post is still around to help others with this issue.

[jaidev_bangar]

Thanks for the help, i ran into this problem.. and your trick solved my problem

[omnipotentcg]

Thank you! Glad to see a company making so much money off of other peoples work still hasn't fixed this after almost 7 months...

[andreystreltsov]

It is also shows the same message if you'll enter incrorrect username. 

Seems thats the only error message this thing has in it's dictionary 🙂

[natram]

I noticed that too Andrey. Username, password, all the same. 

[kochubei_valeria]

Hi Natasa and all,

With latest update of the Team App, our engineers fixed the issues so you shouldn't see this error message anymore.

Please, let us know if you still do.

[shanediaz]

Need help..

"Please use the main site to login and unlock your account."

It doesn't work on me since I have already uninstalled and installed upwork apps. The problem still exist.

pls. help

[aocumen]

Hi Shane Ryan, 

Have you tried logging in to your Upwork account via a browser, and then logging back in on the Upwork Desktop App? 

[tsovinar]

Hello Avery,

I have the same issue with the error. I have closed and opened the app, also i logged in on the browser that tried again, i even uninstalled and reinstalled the desctop app, but i still cannot log in to my account on the app.

Could you please help me?

thanks

Tsovinar

[melaniemaghanoy]

Hi Tsovinar, we'll reach out to you directly with further assistance.

[abuansheena]

Hello, Ive been trying to log in on my accout in the app but I still couldnt access. I already had uninstalled and re installed the app. What should I do. 

[g_vasilevski]

Hi Sheena,

Do you remember your password and security question or do you receive any errors when you`re trying to log in via the app? Thank you.

[abuansheena]

Hi thanks for the response. Ive been getting the message that tells me to go to the main site and login to unlock the account. Yes Im sure about my pass and security question

[g_vasilevski]

Hi Sheena,

Are you logged in to your account via computer but you`re still getting this error? If not could you please log in to your account using a computer. Thank you.

[abuansheena]

Yes Im logged in on the browser of my computer

[g_vasilevski]

Hi Sheena,

Our team will check this from our end and reach out to you via ticket to assist you further as soon as possible. Thank you.

[sovy]

the app is still not working

[bstojadinovic]

Hi Sovian,

Could you please try Troubleshooting tips shared in this help article.  If the issue persists, please report it following ''How do I report a problem?'' section of previously shared Troubleshooting guide, and our team will assist you directly.

Thank you.