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What do you mean "unlock my account"? [SOLVED]

Active Member
Sheena A Member Since: Jun 18, 2018
31 of 38

Hello, Ive been trying to log in on my accout in the app but I still couldnt access. I already had uninstalled and re installed the app. What should I do. 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
32 of 38

Hi Sheena,

 

Do you remember your password and security question or do you receive any errors when you`re trying to log in via the app? Thank you.


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Active Member
Sheena A Member Since: Jun 18, 2018
33 of 38

Hi thanks for the response. Ive been getting the message that tells me to go to the main site and login to unlock the account. Yes Im sure about my pass and security question

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
34 of 38

Hi Sheena,

 

Are you logged in to your account via computer but you`re still getting this error? If not could you please log in to your account using a computer. Thank you.


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Active Member
Sheena A Member Since: Jun 18, 2018
35 of 38

Yes Im logged in on the browser of my computer

Moderator
Goran V Moderator Member Since: Mar 24, 2017
36 of 38

Hi Sheena,

 

Our team will check this from our end and reach out to you via ticket to assist you further as soon as possible. Thank you.


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Active Member
Sovian U Member Since: Apr 4, 2019
37 of 38

the app is still not working

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
38 of 38

Hi Sovian,

 

Could you please try Troubleshooting tips shared in this help article.  If the issue persists, please report it following ''How do I report a problem?'' section of previously shared Troubleshooting guide, and our team will assist you directly.

 

Thank you.

~ Bojan
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