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suznee
Member

What good is flagging a job or reporting it?

I flagged and reported a job because I was interviewed last week for a consultation job. The guy is trying to get free work from the people he has interviewed. He had over 12 he was interviewing last week including myself which now he has 8. 

 

When he interviewed me last Thursday via Skype and yes it is my fault for not recording the call, but he blantantly ask me what I thought of his software and how he could improve it. When I said I will be more then happy to discuss that with you once you hire me. He got flustered and changed the conversation and said he would be sending me out an invite for the job on Friday. Which by the way never happened.

 

I waited till Tuesday and withdrew my application as I felt he was trying get free work on the job by interviewing. The guy was doing a consultation for software for a specific area which you wouldn't really interview for as that is what a consultation is.


Anyways, I reported it as he as of today still has not hired anyone and several have withdrawn their applications as he is down to 8 listed for interviewing. 

 

He has hired previously for a couple  jobs, so I figured it would be alright. But as of today he still has not hired anyone.

 

So I reported it and got basically told since I couldn't prove it nothing that Upwork could do.

 

I would like to know then what the point of having the option for flagging a job is when someone is asking for free work? Is flagging not anon and proof is not expected with flagging?

 

Mind you my response to Trust and Safety was not my problem. I was just reporting it. Upwork is the one losing money because he is doing this not me. I was not stupid enough to fall for his questions about his software and only wasted 10 minutes of my time interviewing.


But Upwork why do you have this option for flagging if you don't want to do anything about it without proof? What good is flagging? What good is reporting it?

14 REPLIES 14
kochubei_valeria
Community Manager
Community Manager

Hi Suzanne,

 

I understand it is frustrating for you. However, once the Marketplace Quality team receives reports of violation or abuse whether it's through flagging or through a support ticket, they carefully review the account reported. Actions are taken if they have recorded evidence of a violation. However, if such evidence is not present, they can't take actions against the account.

 

Thank you for understanding.

~ Valeria
Upwork

So what is the point to flagging? You guys are the ones losing money cause the idiot is interviewing and getting information for free posting a job on a consultation. I mean it seems kind of stupid to have a flagging system if it does not good to flag. How would get information from someone flagging? Anyone can flag a post. 

 

 

And I will tell you the same thing Valeria, not a big deal to me. It is Upwork losing money not me because you can't be bothered.

Hi Suzanne and Pandora,

 

Cody described the reasons why not every flagged post gets removed right away really well.

 

When a post is flagged, the team reviews the post itself and if there are such things as links to bad sites, contact information, attached malware or requests to do actions that violate any website's policies, the posting is removed. Additionally, the team reviews the content of invitations to apply or interviews available in the Messages. If all the communication during the interview was held not on Upwork, the team may need screenshots, records or transcrips of such communication where the client, for example, suggested paying outside of Upwork or requested free work.

 

I hope this helps.

~ Valeria
Upwork

@Valeria

 

I feel the same way..a bit.

 

There's this client who posts the same kinds of jobs on a regular basis and he is basically asking for free work.

 

I flagged the job he posted this morning and the one he posted this afternoon.

 

Client has posted 11 jobs so far. No hires. No verified payment method. He attaches the document to the job posting which, btw, is in Spanish.  (the ones he currently has open don't have the attachment though).

 

**edited for Community Guidelines**

 

People are wasting their connects on this. Yes, we as freelancers should exercise due diligence and clients should do the "right" thing but Upwork also has the responsiblity to maintain ensure the integrity and safety of this platform for freelancers and clients alike.

 

 

 

Hi Maliki,

 

Thank you for pointing it out. I have checked and the job postings have already been closed and the client has been warned. 

~ Valeria
Upwork

Hi Valeria

 

Thanks for responding but I'm shocked.

 

This client has engaged in this predatory behaviour multiple times, 11 times to be exact and all he gets is a warning?!

 

Wow! Upwork seems to go hard at freelancers and play softy-softy with clients.

 

 

 

Maliki,

 

I had flagged many job posts by that same client. I opened a ticket about it and talked to support. I guess that's why they've been warned because I don't think flagging did anything.

 

Now there's another one who keeps sending me invites and nothing is done, asking for people with an ebay account to sell on their name, offering thousands of pounds a month.  Many times I've been invites to similar job posts, under different names. Shouldn't Upwork ban the IP or something?

 

Marissa

@Valeria

 

The client seems to have opened a new account and is back at it. Yes, I flagged the job. I also spoke with live chat about this and gave them the link to the job.

 

Why doesn't Upwork word harder to rid the site of these kinds of clients?

 

**edited for Community Guidelines**

Thanks for reporting this posting, Maliki. I will follow up with the team about it.

~ Valeria
Upwork


@Valeria K wrote:
<snip>
recorded evidence of a violation
<snip>

Valeria, while reading your reply, something rather important occured to me:

Iv'e probably not reported half a dozen jobs because I was not sure what would be considered "evidence".

 

Is there a support page that addresses this, that is to say, outlines some examples, etc? If not, what in the world is considered "evidence"? This pertains to say, these  kinds of jobs (that I would report via a ticket):

 

1. Jobs with links to bad sites (pron, malware, virus, warez, etc.)

2. Jobs with links to personal data sites (having a form asking for things like Social)

3. Jobs that read as totally scammy (Such as those with a 1 line description, no job history, account active for 2 years, no hires, and the job is looking for 99 freelancers)

4. Other jobs that I just can't think of right now.

 

I've been meaning to post about this for a while, but reading your reply reminded me. Thank you in advance for helping me report bad jobs in an approrpriate manner.

darthcoder
Member

"What good is flagging a job or reporting it?"

 

It is a very important first step. Without flagging, Upwork will not be able to look into possible problems easily. A lot of things happen on the platform, and some shady transactions could easily go unnoticed. By flagging, we call Upwork's attention.

 

After getting their attention, Upwork needs to look into the matter. They cannot just penalize the flagged account just because someone complained. If they did that, Upwork would be a very dangerous place. I don't like you; I flag you; you're done. They need to satisfy themselves first that, indeed, a penalty is necessary. They do this by looking for evidence. Otherwise, it would begin to sound like the witch hunt all over again. (Even the witch hunt required evidence. Trivial--like owning a cat--but evidence nonetheless.)

Now, what Upwork would consider as proof is not within my knowledge. But their policy of looking for evidence first before acting is consistent with due process.

 

In sum, flagging and reporting is like filing a complaint in any tribunal. It gets the ball rolling. However, evidence is needed to support such complaint before a valid judgement can be made.

----------------------------------------D======
Come to the dork side... we have candies.
lysis10
Member

Hey Suzanne, The free work people are annoying mostly because they waste your time and energy.

 

I had a guy do the same to me last week. He was asking for free work without actually asking. What I did is waited a few days (actually, about a week) and watched as he kept interviewing more people. My thoughts were to let him keep hanging himself with a few more people before I reported him just to make sure there was plenty for the risk management team to see.

 

I reported it on Friday, I think, and it looks like Upwork killed the job. He was up to 20-ish proposals and 17 interviewed. He too had a couple of paid jobs, so he probably knew what he was doing. Now the job says 0 proposals and no interviews and no hires, so I think they killed it.

Jennifer I am glad they did something for you but this guy has the job open and no hires, and the interviews are still at 8 where there had been more previously. It was kind of for a special project consultancy. He had quite a few apply, but I believe he went through and picked out those he thought he could pick there brains for info.

 

I am wondering if Upwork needs proof what good flagging does when they are asking for free work. Flagging for it does nothing if Upwork requires proof. It is illegal to record phone calls including Skype if you do not let the other person know you are recording the call, so i would be no better then him if I recorded it without permission and he wasn't dumb enough to ask email.

 

But he got 10 or so people to talk to him without paying a cent. Not my problem as I said before. No skin off my back, but yes it is irritating he wasted my time. But it is Upwork losing the money not me.

evetodew
Member

I was having the same question a month or so ago, but it turned out that, yes, I needed proof. The client kept his job posting and had only 15% hire rate, and about a dozen open jobs. He did ask me to work off Upwork, which I refused and withdrew my application. I also flagged him and his job posting. I noticed that nothing happened for days, and he kept receiving more proposals. I got quite angry that people were falling for his trap.

 

If Upwork needs proof but we can't provide it, or record it on time, I think a really good idea is to visually display how many times (if any) this job has been flagged. No action may be currently taken by Upwork, but at least new freelancers will be warned by seeing the flag count. They will send a proposal at their own risk, but the flag count will be visible!