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What happened to Upwork Support?

jorgensons
Community Guru
Signe J Member Since: Jan 29, 2016
1 of 12

I was hoping to contact Upwork support with a question about a specific job because nothing in the generic answer bank addresses this particular issue. (It's a question about a certain job, not a general question about how things work.) I went to support.upwork.com only to find that the chat icon has disappeared, and so has the support phone number. Has this information just moved around, or is live support no longer available?

 

I really hope that's not the case. One would think that doubled fees would result in more/better services, not fewer/less responsive services. Removing live support makes things far more inefficient for freelancers...

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 12

That ship has sailed.

 

Too many people abused the privilege.

 

Upwork had to restrict access further.

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BEST ANSWER
3 of 12
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@Preston H wrote:

That ship has sailed.

 

Too many people abused the privilege.

 

Upwork had to restrict access further.


 Preston, why are giving false information to Signe who has a long job history and is top rated? Signe, please scroll down the Upwork Help Center Page and at the bottom you will find "Get help from Upwork". After a long-winding process with several steps you will find different options for getting in touch with customer service. It has become a bit more difficult. 

View solution in original post

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
4 of 12

Hi Signe,

 

I can confirm you have access to all support options because you are a Top Rated freelancer. Click "Get Help from Upwork," select appropriate categories and click next. If articles you see don't answer your questions, click "No" and then click "Submit Request."

 

Screenshot_41.png

 

You'll see support options.

~ Valeria
Upwork
2c850f12
Active Member
Jackie E Member Since: Jul 18, 2020
5 of 12

 

anyone have a PHONE NUMBER for them?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 12

Hi Jackie,

 

Feel free to share your questions here in the community and gladly help you with it. You can also send me a PM with more information so I can assist you. Thank you. 

~ Joanne
Upwork
2c850f12
Active Member
Jackie E Member Since: Jul 18, 2020
7 of 12
i cannot hire a Freelancer, it is saying for me to CONTACT SUPPORT

lease type your reply above this line -##
djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
8 of 12

Hi Jackie,

 

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
jorgensons
Community Guru
Signe J Member Since: Jan 29, 2016
9 of 12

Thanks, everyone! I did click the "Get Help from Upwork" button, but after a few more clicks it appeared to be more automated/generic stuff and not access to an actual human being. I guess I didn't click far enough. I'll try again. 🙂 

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10 of 12
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@Signe J wrote:

Thanks, everyone! I did click the "Get Help from Upwork" button, but after a few more clicks it appeared to be more automated/generic stuff and not access to an actual human being. I guess I didn't click far enough. I'll try again. 🙂 


 I had the same problem before and other freelancers as well. Please look here:

https://community.upwork.com/t5/Freelancers/We-are-unable-to-locate-the-customer-support-phone-line-...

I hope this helps. Good luck!

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