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What happened to Upwork Support?

jorgensons
Community Guru
Signe J Member Since: Jan 29, 2016
11 of 12

Thanks! I tried searching the community, but nothing useful came up. I must not have been using the right terms. (Admittedly, it was a pretty brief search. I posted my question after just 2 or 3 searches that didn't reveal anything useful on the first page of results.)

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12 of 12
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@Signe J wrote:

Thanks! I tried searching the community, but nothing useful came up. I must not have been using the right terms. (Admittedly, it was a pretty brief search. I posted my question after just 2 or 3 searches that didn't reveal anything useful on the first page of results.)


 That is how I managed it: At first I had to search for my issue, found the answer not helpful, selected "get help from Upwork", then selected my user type, then selected the issue category again, after that the message window opened, I wrote something in the message form, submitted it and after that I could select which communication channel I wanted to use and finally was able to write down my problem (again) in a message and send it to CS.

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