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Re: What happened to my payment?

kayrhindub
Active Member
Sara N Member Since: May 16, 2021
1 of 2

Hi, I've run into an issue recently: my client paid me when I still had to do the identity verification. I already had my PayPal account linked to my profile, but I didn't get the payment notification. Once I completed the verification, I still didn't receive anything, but I could see my client has paid me. What can I do?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 2

Hi Sara,

 

I checked your account and it looks like your funds are currently pending. You can check it here. When your client releases a milestone or final payment on a fixed-price job, it immediately shows as pending on your financial account. Pending payments become available for you to withdraw after the standard five-day security period. Here's the help article for more information. 

~ Joanne
Upwork
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