I've been credited for a job today in available balance from a milestone I completed last week... the whole job is $700ish and this is the first job/milestone for the client.
The fee was refunded as "Miscellaneous" then a 4% charge instead of 20%
Anyone got any idea why the system has done this? I don't want to be screwed down the road and I know "Bank error in your favour" doesn't quite work irl. The contract is now saying $120 released when it was actually $100....
I've added a redacted screenshot below...
Hi Daniel,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your transactions. Thank you.
Daniel C wrote:I've been credited for a job today in available balance from a milestone I completed last week... the whole job is $700ish and this is the first job/milestone for the client.
The fee was refunded as "Miscellaneous" then a 4% charge instead of 20%
Anyone got any idea why the system has done this? I don't want to be screwed down the road and I know "Bank error in your favour" doesn't quite work irl. The contract is now saying $120 released when it was actually $100....
I've added a redacted screenshot below...
The client made two payments. They released a milestone for $ 100 and Upwork took $ 20 (20% in fees) for that. The client then made a further payment of $ 20 (as a bonus? Or did you accidentally request $ 120 instead of $ 100?) and Upwork took $ 4 (not 4%) in fees (20% of $ 20)
And yes, $ 120 was released.
Either in the form of $ 100 + $ 20, or as one payment of $ 120, which was cut into $ 100 from Escrow and $ 20 from the client' payment method on file.
You can check that by going to the contract > Terms and Settings > Contract History
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