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What happened to the fee?

69f98de6
Active Member
Daniel C Member Since: Mar 21, 2020
1 of 4

I've been credited for a job today in available balance from a milestone I completed last week... the whole job is $700ish and this is the first job/milestone for the client.

 

The fee was refunded as "Miscellaneous" then a 4% charge instead of 20% 

 

Anyone got any idea why the system has done this? I don't want to be screwed down the road and I know "Bank error in your favour" doesn't quite work irl. The contract is now saying $120 released when it was actually $100....

 

I've added a redacted screenshot below...

ss.png

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Daniel,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your transactions. Thank you.

~ Goran
Upwork
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
3 of 4

Daniel C wrote:

I've been credited for a job today in available balance from a milestone I completed last week... the whole job is $700ish and this is the first job/milestone for the client.

 

The fee was refunded as "Miscellaneous" then a 4% charge instead of 20% 

 

Anyone got any idea why the system has done this? I don't want to be screwed down the road and I know "Bank error in your favour" doesn't quite work irl. The contract is now saying $120 released when it was actually $100....

 

I've added a redacted screenshot below...

ss.png


 

The client made two payments. They released a milestone for $ 100 and Upwork took $ 20 (20% in fees) for that. The client then made a further payment of $ 20 (as a bonus? Or did you accidentally request $ 120 instead of $ 100?) and Upwork took $ 4 (not 4%) in fees (20% of $ 20)

 

And yes, $ 120 was released. 

Either in the form of $ 100 + $ 20, or as one payment of $ 120, which was cut into $ 100 from Escrow and $ 20 from the client' payment method on file.

 

You can check that by going to the contract > Terms and Settings > Contract History

69f98de6
Active Member
Daniel C Member Since: Mar 21, 2020
4 of 4
Thanks Petra!

The client did indeed release 120 although the milestone was for 100, and I requested 100...so not entirely sure why they released 120!

Mystery solved, I figured it was Upwork service fee originally as I saw the 20 leave and come back.
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