What happened to the live chat or support tickets?

[osnovyanenko]

I can access my previous support requests in a form of chat transcript, but I can't see how to live chat or submit a support ticket anymore. Instead, a live chat directs me here.

[g_vasilevski]

Hi Valentine,

Feel free to post your questions here if you would, or you would like our customer support team to reach out to you via ticket?
When our live chat is overloaded it will be temporarily disabled, thank you.

[osnovyanenko]

Yes, I'd like the support to reach me via a ticket please

[g_vasilevski]

Hi Valentine,

One of our team members will reach out to you via ticket as soon as possible. Thank you.