๐Ÿˆ Community
ยป Forums ยป Freelancers ยป What is Recent account holds?
Page options
creativedigit
Community Member

What is Recent account holds?

So when I check my stats there's a section called "Recent account holds". What is this exactly? And why is it a factor in the stats?

 

It seems to be related to Terms Violation, but it sounds to me like something which happens over and over for contractors, otherwise why is it there?

 

OK don't get me wrong I have 0 next to it and hopefully that's gonna stay like forever, but the fact that this information is there gives me the feeling that I should violate the terms so I can feel normal!

 

Best regards, 

Wassim

ACCEPTED SOLUTION

Hi Wassim,

 

It's good if you have 0 next to Recent Account Holds. In this section of My Stats you would see policy violations and notifications you've received in the past 90 days. You can refer to this section of the help article about My Stats for more information about that metric and to this article for more information on what can lead to an account hold.

~ Valeria
Upwork

View solution in original post

44 REPLIES 44
abdulrazaq89
Community Member

It can be violation of Up Work terms & condition and privacy policy. Do not get work outside from a Upwrok client that is the bottom line. 

What do you mean? Like meeting the client at Upwork and continue the job with them outside of it, and letting them pay via Paypal for example?

 

If that's the case then I'm going to be the very last person on planet to violate these terms.

 

Paypal is not available in Lebanon and the only way for me to get paid is via Payoneer (which does accept payments from partners only).

Wassim

 

If you can see that on your account you should contact Customer Support. There is probably an issue with your account.  

There isn't. I am only asking in advance to make sure that doesn't happen to me, and to better understand how to avoid it.

Hi Wassim,

 

It's good if you have 0 next to Recent Account Holds. In this section of My Stats you would see policy violations and notifications you've received in the past 90 days. You can refer to this section of the help article about My Stats for more information about that metric and to this article for more information on what can lead to an account hold.

~ Valeria
Upwork

Hello, I want to ask about a client's recent hold. I was about to accept a job offer that expires in few days but when I want yo aceept (I have received the job offer via upwork on email with a green bottom), I cant accept it because it says my client"s is on a temporary hold. Why is that? And what will happen with my offer that expires soln, will I lost it?. Or shouldnt I accept any offer from there?.

I hope to have an answer since Im new here. 

Best regards

Hi Nadia,

 

We won't be able to discuss any information about your client's account. They would need to resolve this issue directly with our team so they can be assisted accordingly. 

~ Joanne
Upwork

Wassim,

 

Sorry I seem to have missed the 0 point you were making ๐Ÿ˜„

 

Besides reading the article that Valeria has suggested you can also read some threads in this forum, as they can be very useful. The thing is that many freelancers break some of the rules out of ignorance and it causes a lot of stress and unnecessary account suspensions.

 

I hope your number  or recent account holds remains 0 forever ๐Ÿ˜„

ghufranmaha
Community Member

Hi,

 previously, i have 0 on recent account holds but it  gets 2 now.How can i cope with all this matter.

Hi Mah,

 

Account holds are possible Terms of Service violations that you have been notified about in the past 90 days. Please, refer to the support ticket for more information. After 90 days an accout hold will not count in My Stats anymore.

~ Valeria
Upwork

Hi Valeria, 

 

I just recently found out about the (1) account hold on my stats. How will this affect my account? I haven't violated any upwork rules in my knowing, but I had a client who's account was suspended. We already ended the contract and left feedback. Is that the reason of the account hold? Or are there any possible reasons? If it's because of my client's account issue, why is this taking against my account? 

 

I hope you can help clear this thing out. 

 

Thank you. 

Hi Catherina,

 

I have checked with the team and it looks like there is no need for you to complete ID verification at this point. The flag that was causing the account hold has been removed.

 

Thank you!

~ Valeria
Upwork

Hi Valeria, 

 

Thank you for responding. However, I could still see (1) recent account holds in the My Stats section of my account. I am concerned on how could this affect my profile status. Will this limit the functionality of my account? What action needs to be taken for this account hold to be (0) under the recent account holds. 

 

Regards. 

aocumen
Community Manager
Community Manager

Hi Catherina, 


I can see that your recent account holds is now reset to 0. Let me know if there is anything else we can help you with!

Avery

 

 


~ Avery
Upwork

Hi ,,,

 

I see that I have 1 next to recent account hold on my stat page.. Why does I have 1.. I cant think any violations I have made.. Kindly clarify me on this issue?

Regards,

Hi Abegail,

 

The issue that was causing an account hold has been resolved so the flag should also be removed from your My Stats page shortly.

~ Valeria
Upwork

Thank you Valeria! Your assistance is much faster that the agent I had chatted yesterday!
Thank you so much!

Hello,

 

My account Stats reads 1 on hold. Can i have it read zero? Does it affect the JSS in future? 

Thankyou for continued support. 


Loyford K wrote:

 

My account Stats reads 1 on hold.


Your account was suspended last week.

 


Loyford K wrote:

Can i have it read zero?


Sure, provided you manage not to get suspended again for 90 months, it will read 0 again.

 


Loyford K wrote:

 

 Does it affect the JSS in future? 


No, but it means you won't be eligible for top rated status or Rising Talent for 90 days

 

Hi, 

 

I could see (1) recent account holds in the My Stats section of my account. I am concerned on how could this affect my profile status. What action needs to be taken for this account hold to be (0) under the recent account holds. Also i lost my Top Rated badge today don't know why because i have fullfill all requirement for Top Rated.

 

Please help me with this.

 

Regards. 

Muhammad Uzair Ghazali

Hi Valeria, 

I have found 02 recent account hold.

I never demand work or pay outside upwork but client creates 02 complain against my profile. 

I send many email  Request #21572238 but response not possitive.

I lost my Top Rated badge and I feel very insulting.

I work with honesty and integrity but this type of response gives me lots of demotivation.

Please ASAP solve my issue or give me a direction to solve this issue.

My last client (Singapore clients) experience not good please check my profile.

Thanks

**Edited for Community Guidelines**

 

Hi Muhammad,

 

I`m sorry to hear about the bad experience you had. In order to maintain your Top Rated status you will need to have at least 90% JSS among other requirements, to learn more about this check out this Help Article.

I can also see that you`re communicating with our team on your ticket, our team will assist you further on your ticket. Thank you.

~ Goran
Upwork

Hi Valeria,
I hope you will be fine.

I am seeing recent account hold (1).on my stats for a very long time. I am very near to fulfill all the requirements for top-rated freelancer kindly tell me why am I seeing this and will it affect being top rated?

 

I hope you can help clear this thing out. 

 

Thank you. 

jesica-lozande
Community Member

Hello Upwork

 

Today when i checked my profile, my top Rated badge has been removed and when i checked my profile its say's that i have a recent account hold 1 . I have been working regularly at Odesk/Upwork for  4 years  with almost 20,000 hours and I was top rated(At the time of announcement) with 100% job success. I tried to submit a proposal then it takes me to ID verification page. I already submitted my Postal Id and utility bill.

 

My account is NOT under hold or under review or Transaction is not limited. 

 

I did not violate and Odesk/upwork Policy  and i did not receive any negative feedback from my client, and no dispute since last 2012. 

 

 

Please help me. so that i can focus in my work now. 

 

 

Best regards

 

Jesica

Hi Jesica,

 

I see that you have already submitted a ticket request about this issue. An agent will be assisting you and answering questions regarding your account via that ticket shortly.

 

Thank you.

~ Valeria
Upwork

Hello UpWork,

 

My account is put on hold. And the reason i got in email is regarding some contract clarification. I already gave contract clarification and now it's more than 12 hours. This is really a weird situation for me. Can someone please assist me here. How can i get the faster response? It's being more than 2 years i am working on upwork. And this kind of issue happen for the first time with me.

 

Please please response as early as possible.

 

Thank You!!

vladag
Community Manager
Community Manager

Hi Shikha,

 

Thanks for responding to our team's notification and providing information our agent requested. Our team will update your ticket soon so please avoid creating additional support tickets, which can cause confusion and unwarranted delays.

~ Vladimir
Upwork
jaypzz
Community Member

Hello upwork,

 

I created an ticket yesterday and when i see my stats there is one account hold count for me. Is there something to do with my ticket created at customer support? I don't have any violation from my account.

Please help me.

 

Thank you,

 

Jaypee

lenaellis
Community Member

Hi Jaypee,

 

Creating a ticket would not add an account hold. I'll have the team look into your account and reach out to you with what they find.

 

-Lena

Untitled
jaypzz
Community Member

Hello Lena,

 

Thank you one of the customer support told me that this is from identity verification.

 

Jaypee

3cbd32cd
Community Member

Hello Upwork comunity. 

 

For about 1 month ago i have earned account hold (the suspicion in the payment and deals with clients withput upwork), but i have no money balance in paypal at those momment, and told to client that i don't wonna to work like that couse need nice rating stat in upwork and all the conditions that give's satisfy me. My account been unhold , but now i have acount hold count - 1. Its delete my rasing talent perk and make really harder to take new projects. Can you help me somehow to reset Recent account holds ? Ty Artem

Hi Artem,

 

On My Stats page you see your account holds in the last 3 months. That means that 3 months after your account was put on hold, it will reset and not count in your stats anymore.

~ Valeria
Upwork

Hello Valeria,

 

I have 1 recent account hold in My Stats which is preventing me from getting top rated badge. My account was put on hold because account of a client I was working with was suspended. After that I passed ID verification and my account was restored.

 

I don't think my account should be affected negatively because client's account has been suspended. Please let me know if recent account hold can be removed

 

Thanks

vladag
Community Manager
Community Manager

Hi Narek,

 

I'll check your account hold with our team and we'll follow up with more information soon.

~ Vladimir
Upwork
umang102
Community Member

Hi Vladimir G

 

I just recently found out about the (1) account hold on my stats. How will this affect my account? I haven't violated any upwork rules in my knowing. Is there anything that I can do to resolve this?

 

I hope you can help clear this thing out. 

 

Thank you.

Hi Umang,

The hold under My stats page will be listed for 90 days, after this period it will be removed automatically. If you need further help let me know, thank you!

~ Goran
Upwork

Hello!

I have this " 1 recent accounts hold" in My Stats. It has been there for a while and I have no idea why it is there. I am vying for a Top Rated status and hoping I could lift that problem. Thanks.


April G wrote:

Hello!

I have this " 1 recent accounts hold" in My Stats. It has been there for a while and I have no idea why it is there. I am vying for a Top Rated status and hoping I could lift that problem. Thanks.


That means you had an account suspension in the last 3 months. It will vanish when it gets 3 months old.

I'd be more concerned about that very low private feedback percentage.

 

 

Hi, 

 

I could see (1) recent account holds in the My Stats section of my account. I am concerned on how could this affect my profile status. What action needs to be taken for this account hold to be (0) under the recent account holds. Also i lost my Top Rated badge today don't know why because i have fullfill all requirement for Top Rated.

 

Please help me with this.

 

Regards. 

Latest Articles
Upcoming Events
Apr 25
Upwork Virtual Community Hour
Community Hour English
Featured Topics
Learning Paths