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creativedigit
Community Member

What is Recent account holds?

So when I check my stats there's a section called "Recent account holds". What is this exactly? And why is it a factor in the stats?

 

It seems to be related to Terms Violation, but it sounds to me like something which happens over and over for contractors, otherwise why is it there?

 

OK don't get me wrong I have 0 next to it and hopefully that's gonna stay like forever, but the fact that this information is there gives me the feeling that I should violate the terms so I can feel normal!

 

Best regards, 

Wassim

ACCEPTED SOLUTION

Hi Wassim,

 

It's good if you have 0 next to Recent Account Holds. In this section of My Stats you would see policy violations and notifications you've received in the past 90 days. You can refer to this section of the help article about My Stats for more information about that metric and to this article for more information on what can lead to an account hold.

~ Valeria
Upwork

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44 REPLIES 44
petra_r
Community Member


Mustafa B wrote:

Your "Recent Account Holds" reset after 90 days.

Also i lost my Top Rated badge today don't know why because i have fullfill all requirement for Top Rated. 


No, you do not fulfill all the requirements. Your Job Success Score would have to be over 90% for top rated status. Yours is is 71%.

 

You also can't possibly have lost your top rated status today. 

Hi, Please contact with Upwork Support and clarify details of "Recent
Account hold". Thanks
h-sairam
Community Member

I have a recent account hold in my stat that counts 1, is there any way to remove it, will it affect my account?, or affect me from getting jobs on upwork ?

Please remove it from my stats

Hi Muhammad and Sairam,

 

In this section of My Stats you would see policy violations or performance notifications you've received in the past 90 days. You can refer to this article for more information on what can lead to an account hold. Thank you.

~ Goran
Upwork
dannydesigns
Community Member

i got an account hold and lost my top rated badge due to my card getting declined by my bank when I tried to purchase more connects, please will this go back to zero once my account is restored?

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