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What is "Auto Check-ins"?

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Community Guru
Sarah B Member Since: Dec 15, 2017
121 of 129

Petra, what would be a job that lacked earnings but had a positive outcome? A client no longer needing the work done?

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Community Guru
Petra R Member Since: Aug 3, 2011
122 of 129

Sarah B wrote:

Petra, what would be a job that lacked earnings but had a positive outcome?


A contract closed by the client with positive private feedback. Changes of contract type, a mistake made while hiring and not caught before accepting etc.

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Ace Contributor
Slavko A Member Since: Sep 5, 2019
123 of 129

Thank you ,I was misinformed about this.Screenshot_2020-10-04 Job Success Score.png

 

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Community Guru
Miriam H Member Since: May 16, 2017
124 of 129

Excellent feedback from professional freelancers, too many to quote.

 

I've observed some other random features and changes. I can see Upwork is making an effort, to "improve" the platform for freelancers and clients, I'm just not sure where the strategy or direction is coming from. Obviously I have no direct access to the data, only my experience and what I read on this forum. It would appear in Upworks' best interest to rid itself of freelancers who perform poorly (and I see they are trying - but as others have said, DO NOT LET THEM ON IN THE FIRST PLACE) and clients seeking very low $$ work. 

 

The bottom line for me - is Upwork needs to decide what its core function is:

1) Lead generation site for freelancers

2) "Labor" sourcing for clients

3) "Labor" management for clients

4) Escrow payment company for both?

 

It's quite to easy to see how Upwork is where it is, and I am grateful to have located the site and some amazing clients.  But it's time for Upwork to "pick a lane."  Since Covid, I see remote work becoming more the norm and a real move toward project work (my preception, nothing to back it up). I, for one, would prefer to see Upwork reconfigure toward a high end service for freelancers and clients who DO NOT REQUIRE a "Friday nanny" to check work status. 

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Community Guru
Jennifer M Member Since: May 17, 2015
125 of 129

Slavko A wrote:

Wait if this auto cheek-in thing works , then we need a option of auto close contract, if client do not answer question why contract is still open in 7 days , then contract get close by UpWork without negative impact on JSS.

What you think about this?


No, bad idea.

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Community Guru
Wes C Member Since: May 3, 2019
126 of 129

Slavko A wrote:

Wait if this auto cheek-in thing works , then we need a option of auto close contract, if client do not answer question why contract is still open in 7 days , then contract get close by UpWork without negative impact on JSS.

What you think about this?


No no no no no. I, and I'm sure many others here, have contracts that are open for a very long time with sporadic work. We don't need weekly prompts asking if it should stay open, just like we don't need weekly prompts asking how it's going. 

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Community Guru
Signe J Member Since: Jan 29, 2016
127 of 129

So far this month, I've been hired for two jobs -- and they've both enabled this asinine auto-check in feature. One is an hourly job, so fine, I'll do it and get paid for the 5 minutes I spend providing information I've already provided in the course of normal professional communication. If that's what the client wants, I'll begrudgingly do it since I'm being compensated.

But the fixed price one? Where I'm not getting paid? No thanks. I will be ignoring those emails since they weren't part of the contract discussion, there's no additional compensation, and my client will already have the information because...you know...I'm a professional who communicates with my clients. My understanding is that there's no penalty for refusing to participate. Someone please let me know if I'm wrong.

On Upwork, the bulk of my jobs consist of writing or updating resumes and LinkedIn profiles. These are small jobs, which means I often have 5 or more active projects at a time, plus a dozen or so inactive contracts for ongoing jobs. (And for clients who, despite multiple promptings, have not closed contracts on their own.) If auto check-in becomes the norm -- and it seems like it will be based on my recent experience -- this means I'll have 17+ pointless, redundant progress reports to write each Friday. At 5 minutes each, that's almost an hour and a half of my time being wasted. About half of these jobs are flat fee, so that's about 45 minutes of wasted time that's also unpaid. On a Friday afternoon. When I just want to finish my work and start my weekend. Hell no.

As usual, Upwork has no idea what kind of burden it's actually placing on freelancers with its supposedly helpful innovations. This helps NO ONE, not even the freelancers who are so unprofessional that they don't know how to communicate. Getting an email isn't going to change their behavior; they're already ignoring emails/messages from clients. Why does Upwork think they'll do anything but ignore these emails as well? Meanwhile, the good freelancers -- the professionals who make the bulk of the money on this site -- are punished. It makes no sense.

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Community Guru
Maria T Member Since: Nov 12, 2015
128 of 129

Signe J wrote:

So far this month, I've been hired for two jobs -- and they've both enabled this asinine auto-check in feature. One is an hourly job, so fine, I'll do it and get paid for the 5 minutes I spend providing information I've already provided in the course of normal professional communication. If that's what the client wants, I'll begrudgingly do it since I'm being compensated.

But the fixed price one? Where I'm not getting paid? No thanks. I will be ignoring those emails since they weren't part of the contract discussion, there's no additional compensation, and my client will already have the information because...you know...I'm a professional who communicates with my clients. My understanding is that there's no penalty for refusing to participate. Someone please let me know if I'm wrong.

On Upwork, the bulk of my jobs consist of writing or updating resumes and LinkedIn profiles. These are small jobs, which means I often have 5 or more active projects at a time, plus a dozen or so inactive contracts for ongoing jobs. (And for clients who, despite multiple promptings, have not closed contracts on their own.) If auto check-in becomes the norm -- and it seems like it will be based on my recent experience -- this means I'll have 17+ pointless, redundant progress reports to write each Friday. At 5 minutes each, that's almost an hour and a half of my time being wasted. About half of these jobs are flat fee, so that's about 45 minutes of wasted time that's also unpaid. On a Friday afternoon. When I just want to finish my work and start my weekend. Hell no.

As usual, Upwork has no idea what kind of burden it's actually placing on freelancers with its supposedly helpful innovations. This helps NO ONE, not even the freelancers who are so unprofessional that they don't know how to communicate. Getting an email isn't going to change their behavior; they're already ignoring emails/messages from clients. Why does Upwork think they'll do anything but ignore these emails as well? Meanwhile, the good freelancers -- the professionals who make the bulk of the money on this site -- are punished. It makes no sense.


I also understand that there will be no penalty from Upwork if questions are not answered.
But I have the doubt. What about the customer? Client has activated the questions, so I assume that client will want to receive an answer.
If I do not answer, it is possible that the client takes that wrong, and the one who will penalize me may be the client.

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Community Guru
Signe J Member Since: Jan 29, 2016
129 of 129


I also understand that there will be no penalty from Upwork if questions are not answered.
But I have the doubt. What about the customer? Client has activated the questions, so I assume that client will want to receive an answer.
If I do not answer, it is possible that the client takes that wrong, and the one who will penalize me may be the client.


I'm optimistic -- perhaps too optimistic -- that strong communication and building good relationships with my clients will overcome not responding to an auto-message. I guess we'll see. 

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