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Community Member

What is the Date of birth format ?

I was trying to add my payment method via bank transfer and after putting SWIFT Code, on the bank account details page, i was being asked to provide my date of birth. Whatever the method i was trying to write my DOB, it was showing a red-marked error saying "invalid format". Please help !

137 REPLIES 137
Community Member

Hi Rubab,

The format should be month/day/year. Using today's date as an example of the formatting, would be : 03/20/2018


Hi Nina

I have just tried the format you suggest but it doesn't work

can anyone please tell me what format should I use 444.jpg

Hi Muddasar,

I've checked with the team on this since my last post in this thread, could you please try YYYY-MM-DD and let us know if the problem persists.


Thanks nina. The problem is solved.

How solved ?please let me know .

just try like this YYYY-MM-DD 

Thank you Sir. it worked smoothly ❤️

Thanks Nina

Problem resloved 


i am unable to fill up this....

kindly advice....

Hi Ri,


Are you referring to the date of birth format?

~ Joanne
Community Member

Try This


Community Member

try this format YYYY-MM-DD
e,g 2020-04-12  

Hi nina i am also facing the same problems i tried both formats as you suggest but its not working.



When you click on the field and hover your mouse over that same field, do you see a pop up tip about the format? I believe it should be YYYY-MM-DD.

~ Valeria

**Edited for Community Guidelines**

Hi Valeria I’ve tried everything from dd mm yyyy to every format I can think of and its still saying invalid format

Hi Abdullah, 


Before I proceed, I wanted to confirm if you tried this format already: YYYY-MM-DD?

~ Avery



I have tried all possible ways, but still I am unable to put date of birth in bank account section. Any lead?

Hi Raza,


May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please try using this format: YYYY-MM-DD.

Let us know if the issue persists.

Thank you.

~ Bojan

Hello there,


I have tried the mentioned DOB formats but nothing appears to work. 

It'd be great if anyone of you kindly assists me with this issue asap.

Screenshot (3).png



Best Regards!

Hi Touseef,


Please try clearing your cache and cookies and then adding your DOB. The correct format is YYYY-MM-DD, if you`re still experiencing the same problem after this let me know. Thank you.

~ Goran

i have tried all possible puzzles but nothing worked! 

need help or more authentic suggestions.

Hi Brown,


The correct format is YYYY-MM-DD and please use this sign (-) to divide the year, month and day. Thank you.

~ Goran

Naina plz check both 04/20/1988 AND 04-04-1988 npot working DOB Issue.png

Hi Zahid,

Please clear your cache and cookies or log in with another browser to finish this step. Thank you!

~ Goran

It's helpful, my problem has been solved

Hey Mate,

Its YYYY-MM-DD e.g 1990-05-28


it worked try YYYY-MM-DD



Community Member

yes ,its working .thank You ❤️

That Worked. Thanks.

Thank you Nina K.

Thank you so much NINA

Thank You, Naina


Very helpful, it's correct format

facing the same issue I have tried both i.e YYYY-MM-DD and DD-MM-YYYY also MM-DD-YYYY

Hi Syed,


YYYY-MM-DD should be the correct format. Could you please try using it in a different browser?

~ Valeria

Thanks solution is perfect

this formet is also unuseful.....it show again that formet invalid.

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