Verified my phone number but not date of birth

[Aleksandar D]

Hi Tallat,

The correct format is YYYY-MM-DD. If you`re unable to update your profile following this format, please try clearing your cache and cookies or logging in with a different browser.

Thank you.

[Dougie C]

Tried to verify my date of birth and then move onto video but it just won't accept any format. Any thoughts?

Thanks

Dougie

[Goran V]

Hi Dougie,

Please refer to the instructions I`ve shared in my previous post here:

• Please try clearing your cache and cookies and then adding your DOB. The correct format is YYYY-MM-DD, if you`re still experiencing the same problem after this let me know. Thank you.

[Dougie C]

Great. I have tried all formats of the dob but haven't tried that. Will try now.

Thanks

[Dougie C]

No difference sadly.

[Goran V]

Hi Dougie,

Just wanted to confirm do you receive any error on your end or nothing happens once you add your DOB? Thank you.

[Waqas A]

O yes, it gets resolved by this format. Just did it. the issue is that the Upwork team should work on showing the require tooltip when the wrong DOB is being entered. they show only when a correct is entered. Please write in this format to avoid any inconvenience.

[Pamela A]

The site is not accepting my birthdate for the purpose of verifying identity.

[Goran V]

Hi Pamela,

Could you try clearing your cache and cookies and then adding your DOB. The correct format is YYYY-MM-DD, if you`re still experiencing the same problem after this let me know. Thank you.

[Pamela A]

Thanks, I’ll give it a try!