Verified my phone number but not date of birth

[Goran V]

Hi Rizwan,

The correct date of birth format is this one: YYYY-MM-DD. If you need further help let me know, thank you. Thank you.

[Amjad H]

Yes, the YYYY-MM-DAY formate worked. Thank You so much all opening this thread and solving it. Thanks, Nina and others for this, 

Have a nice day

Amjad

[Ezinne N]

Hello, 

I've tried this DOB format YYYY-MM-DD several times and it still won't work. I've written it precisely this way 199* - 05 - 01 and it keeps rejecting it. 

Is there some other method I can try? Also, I'm using my National ID but it doesn't have my DOB on it, will that be a problem?

Thank you.

[Aleksandar D]

Hi Ezinne,

I checked and it looks like you already managed to resolve the date issue. Could you please let us know if you still need help with this?

Thank you.

[Waqas A]

Yes, I get it right. Please close the ticket.

Thanks and Regards
Waqas

[Tallat W]

I GET ENTER MY BANK DETAIL BUT I DONT KNOW ABOUT FORMET OF DATE OF BIRTH AN CALL NO PLZ HELP ME, IN THIS CASE, THANKS 

[Aleksandar D]

Hi Tallat,

The correct format is YYYY-MM-DD. If you`re unable to update your profile following this format, please try clearing your cache and cookies or logging in with a different browser.

Thank you.

[Dougie C]

Tried to verify my date of birth and then move onto video but it just won't accept any format. Any thoughts?

Thanks

Dougie

[Goran V]

Hi Dougie,

Please refer to the instructions I`ve shared in my previous post here:

• Please try clearing your cache and cookies and then adding your DOB. The correct format is YYYY-MM-DD, if you`re still experiencing the same problem after this let me know. Thank you.

[Dougie C]

Great. I have tried all formats of the dob but haven't tried that. Will try now.

Thanks