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Re: Verified my phone number but not date of birth

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
91 of 112

Hi Dougie,

 

Please refer to the instructions I`ve shared in my previous post here:

  • Please try clearing your cache and cookies and then adding your DOB. The correct format is YYYY-MM-DD, if you`re still experiencing the same problem after this let me know. Thank you.

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Dougie C Member Since: Sep 4, 2019
92 of 112

Great. I have tried all formats of the dob but haven't tried that. Will try now.

Thanks

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Dougie C Member Since: Sep 4, 2019
93 of 112

No difference sadly.

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Goran V Moderator Member Since: Mar 24, 2017
94 of 112

Hi Dougie,


Just wanted to confirm do you receive any error on your end or nothing happens once you add your DOB? Thank you.


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Waqas A Member Since: Aug 15, 2019
95 of 112

O yes, it gets resolved by this format. Just did it. the issue is that the Upwork team should work on showing the require tooltip when the wrong DOB is being entered. they show only when a correct is entered. Please write in this format to avoid any inconvenience.

 

Snag_34404b3c.png

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Pamela A Member Since: Oct 8, 2019
96 of 112
The site is not accepting my birthdate for the purpose of verifying identity.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
97 of 112

Hi Pamela,

 

Could you try clearing your cache and cookies and then adding your DOB. The correct format is YYYY-MM-DD, if you`re still experiencing the same problem after this let me know. Thank you.


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Pamela A Member Since: Oct 8, 2019
98 of 112
Thanks, I’ll give it a try!
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Brown P Member Since: Apr 18, 2018
99 of 112

still same problem here. please help in it.

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Sarah J Member Since: Jan 28, 2020
100 of 112

I am attempting to verify and am entering my date of birth correctly. yyyymmdd but it tells me is the wrong format

 

I have tried Safari, Chrome and Firefox and I am using a Mac Book, I have also tried on iphoneI have cleared cache I have tried all other formats I can see on the forums that this is an issue

 

Can someone please cotact me, I have been going around in circles for the last half an hour and where is the option to actually speak to someone directly. The bot keeps giving me answers for issues in India and itr getting really frustrating

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