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Verify identity

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Active Member
Tallat W Member Since: May 5, 2019
91 of 115

I GET ENTER MY BANK DETAIL BUT I DONT KNOW ABOUT FORMET OF DATE OF BIRTH AN CALL NO PLZ HELP ME, IN THIS CASE, THANKS 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
92 of 115

Hi Tallat,

 

The correct format is YYYY-MM-DD. If you`re unable to update your profile following this format, please try clearing your cache and cookies or logging in with a different browser.

 

Thank you.

~ Aleksandar
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Active Member
Dougie C Member Since: Sep 4, 2019
93 of 115

Tried to verify my date of birth and then move onto video but it just won't accept any format. Any thoughts?

Thanks

Dougie

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
94 of 115

Hi Dougie,

 

Please refer to the instructions I`ve shared in my previous post here:

  • Please try clearing your cache and cookies and then adding your DOB. The correct format is YYYY-MM-DD, if you`re still experiencing the same problem after this let me know. Thank you.

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Active Member
Dougie C Member Since: Sep 4, 2019
95 of 115

Great. I have tried all formats of the dob but haven't tried that. Will try now.

Thanks

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Active Member
Dougie C Member Since: Sep 4, 2019
96 of 115

No difference sadly.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
97 of 115

Hi Dougie,


Just wanted to confirm do you receive any error on your end or nothing happens once you add your DOB? Thank you.


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Active Member
Waqas A Member Since: Aug 15, 2019
98 of 115

O yes, it gets resolved by this format. Just did it. the issue is that the Upwork team should work on showing the require tooltip when the wrong DOB is being entered. they show only when a correct is entered. Please write in this format to avoid any inconvenience.

 

Snag_34404b3c.png

Active Member
Pamela A Member Since: Oct 8, 2019
99 of 115
The site is not accepting my birthdate for the purpose of verifying identity.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
100 of 115

Hi Pamela,

 

Could you try clearing your cache and cookies and then adding your DOB. The correct format is YYYY-MM-DD, if you`re still experiencing the same problem after this let me know. Thank you.


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