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Re: Verify identity

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Active Member
Pamela A Member Since: Oct 8, 2019
101 of 115
Thanks, I’ll give it a try!
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Brown P Member Since: Apr 18, 2018
102 of 115

still same problem here. please help in it.

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Sarah J Member Since: Jan 28, 2020
103 of 115

I am attempting to verify and am entering my date of birth correctly. yyyymmdd but it tells me is the wrong format

 

I have tried Safari, Chrome and Firefox and I am using a Mac Book, I have also tried on iphoneI have cleared cache I have tried all other formats I can see on the forums that this is an issue

 

Can someone please cotact me, I have been going around in circles for the last half an hour and where is the option to actually speak to someone directly. The bot keeps giving me answers for issues in India and itr getting really frustrating

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
104 of 115

Hi Sarah,

 

Please refer to the posts above where you can find the correct format of the date of birth. If you have any additional questions, let me know. Thank you.


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Sarah J Member Since: Jan 28, 2020
105 of 115

I Have !

 

As I have stated I have used the correct format

 

yyyymmdd

 

I have also tried every other plus different browsers and clearing cache etc

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Sarah J Member Since: Jan 28, 2020
106 of 115

This is me even attempting to use todays date and still the error

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Goran V Moderator Member Since: Mar 24, 2017
107 of 115

Hi Sarah,

 

You will also need to divide the year, month and day. The correct format is YYYY-MM-DD and please use this sign (-) to divide them. Thank you.


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Muhammad N Member Since: Mar 15, 2020
108 of 115

I am Trying to set my Date of Birth but its invalid format showing again and again how i can resolve this issue

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
109 of 115

Hi Muhammad,

 

The correct format is YYYY-MM-DD and please use this sign (-) to divide the year, month and day. 

 

Thank you.

~ Aleksandar
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Bernardo F Member Since: Mar 25, 2020
110 of 115

Hi

I keep trying to insert my DOB in the verification process, but it says date invalid. I have cleared cache and cookies, but it didn't work. Weirdly, it appears that some dates are seen as invalid, I have no idea why

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