I need to contact Customer SUpport Centre for a query on my account but when I go to 'Get Help' I only get the Community option which doesn't help me with my query and I am not able to open a request ticket.
Why does Upwork make it so hard to get hold of?
I would loke to suggest that Upwork makes the Certificate of Earning available from the date the Freelancer begun work till the present includong all the jobs in one certificate of earning...Cause at the moment Im requesting a Bank loan and i need a certificate of Earning from the start 2017 till present ...Thank you
Hi Julio Cesar,
Thank you for this suggestion. The Certificate of Earnings has the information for the past one, three, six, and 12 months based on the date selected. You can also go to Reports > Transaction History and adjust the timeline to view all of your transactions in the selected period and download the payment information there.
same problem its like they dont like money or something. Wont let me upload my billing details. Won't give me option to contact support so I can make my first hire. How are we supposed to stay and work through the platform if they don't allow us too?
I too am trying to get customer support. My account has been disabled because of some issue with payment verification. I just checked the payment options and they are exactly right on all counts, but I just "updated" them again. My account continues to give this message: "Your financial account -- has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account." Can someone please advise or fix this? Thank you
I'm sorry for the delay as we had to check this with another team. A Customer Support Team member has reached out to you through an email support ticket to assist you further regarding your concern. Please don't hesitate to update the same ticket thread if you have further questions about this.
I am trying to get in contact with your support but am unable to open up a ticket. Would it be possible to send a forum message to you or some colleague of yours in that matter?
Thank you in advance.
To request help, you can click the question mark icon (see screenshot) located at the bottom right corner of this page and provide information about your account type as well as the issue you need help with. *Note: you must be logged in to see this option. If you don't receive the information you're looking for, you can click the "thumbs down" button and you'll see more support options.
We can also help you out here so feel free to send us more information about your questions/concerns.
The bot doesn't really help unfortunately. It redirects to the page where you are supposed to be able to open a ticket. However, it seems my account cannot open a ticket. Therefore I would kindly ask for someone willing to relay the message to the according recipient.
I'm sorry to hear that it is still not working. You might want to also check using a different browser, but we would be more than happy to assist you here in the Community. Please share more information about the issue, and we'll assist you with it.
I am trying to contact customer support. The verify form has 2 fields and the ID must match exactly. My driver's license has a First, Middle, and Last name, like a 2 min fix. Middle names are common, this is such bad programming. How do I verify then, the automated support says to ask to speak with a human and after 11 times I think no human is present. Can I offer my programming services to Upwork, all this is a quick fix. Add field in web form since it must match exactly.
I'm sorry about the inconvenience this has caused you. Feel free to add only your first and last name and submit your ID for a review.
If any additional information is needed our team will reach out to you and will assist you further. Thank you.
I have added my first and last name and it matches the name on my account exactly.
ID Card-First, Middle, Last
Website -Field one first and middle
Field two Last Name
Matches account exactly and still says doesn't match account
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