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What's wrong with clients lately?

Ace Contributor

I've had few contracts lately that although went great they gave me a 4.0 score on availability.

Every single request they asked for, I answered it within few minutes in the new messaging system yet they were not happy with the availability.


When I asked one of them why the low score on that particular category they said that I appeared as "Away" on the new messaging system. That was a contract where I literally answered every question they asked within few minutes (as logged by the messaging system) and also delivered work within few hours (no deadlines).


Go figure...


It is obvious you can not be always "green" on chat on upwork and this really emans you are actually doing something else -> WORKING!

how can user work and concentrate on the task with a need to be always online and active on chat?


Long time ago I had a client who told me there is no deadline and I am doing good. He was very much slow on the feedback and then placed bad score on deadline and availability, but the client didn't count that I delivered the work and had to wait for a week or more for feedback which spoiled the deadline.


This is really problem of the client. Bad thing is that it does influence the working experience and profile score then, but you never know how client's behavior will appear to be if you never worked with this person.