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d376e89b
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What to do to remove Payoneer account from my Upwork "payment methods"?

Dears,

Hope you are doing just terrific .. I tried withdrawing money to my paypal account .. but the transaction failed and I received an email from Upwork that says:"Your payment has been rejected". I want to know why this request was not completed? I'm trying to think .. maybe because I have two paying methods; Payoneer and PayPal, and both of them are connected to the same email .. my email.Also, I tried removing my Payoneer account from the payment methods .. but I could not. Knowing that my Payoneer account is listed as preferred. So, what to do to remove it -the Payoneer account-?I hope you reply as soon as possible and many thanks in advance.

Kindest regards,,

1 REPLY 1
tinker_bell3
Moderator
Moderator

Hi Hossam El-Deen,

 

You will need to contact Payoneer first so that they can disassociate the existing Payoneer account on Upwork. You will receive a confirmation email when it has been done. Please get back to us after receiving the confirmation email from Payoneer so that we can assist you further on our end. Thanks.

~ Joanne
Upwork
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