Jul 30, 2019 09:23:26 PM by Mary H
Solved! Go to Solution.
Jul 30, 2019 11:45:38 PM Edited Jul 30, 2019 11:46:14 PM by Avery O
Hi Mary,
I checked your account and if you check this page, you will see that only two of your contracts have passed the $500 threshold. Upon checking both contracts are now charging the 10% service fees, as the earnings are greater than $500.01.
Please know that when you cross an earning threshold, the service fees will be charged at a blended rate. For example, if you begin an hourly or fixed-price contract with a new client for $600, you’ll be billed 20% on the first $500 and 10% on the remaining $100. For Contract ID 22501182, this was charged the blended rate.
Jul 30, 2019 09:32:47 PM by Petra R
Mary H wrote:
Why is my service fee not updated!?!
You understand it is "per client" - not "overall" - right?
Jul 30, 2019 09:35:56 PM by Mary H
Jul 30, 2019 09:40:08 PM by Petra R
Mary H wrote:
I do. One client I have earned $1,500 and still getting charged 20%.
Are you sure? The hours logged that are available now were still at 20% - you won't see the reduced fee until the hours you logged in excess of the $ 500 are in Pending.
Jul 30, 2019 11:45:38 PM Edited Jul 30, 2019 11:46:14 PM by Avery O
Hi Mary,
I checked your account and if you check this page, you will see that only two of your contracts have passed the $500 threshold. Upon checking both contracts are now charging the 10% service fees, as the earnings are greater than $500.01.
Please know that when you cross an earning threshold, the service fees will be charged at a blended rate. For example, if you begin an hourly or fixed-price contract with a new client for $600, you’ll be billed 20% on the first $500 and 10% on the remaining $100. For Contract ID 22501182, this was charged the blended rate.
Jul 30, 2019 09:33:34 PM by Virginia F
If you're talking about the 10% fee after $500 - that's per client, not overall money earned.
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