I had this small job and he has paid the money on Wednesday, but I didn't receive it. The contract hasn't been closed yet. Do I ask him to close the contract or do I close it? Thanks in advance
Thank you for reaching out to us. I would like to clarify that your funds are currently under the Pending tab on your Overview page. This represents the standard security hold period in which funds cannot be withdrawn. Payments for fixed-price milestones (and bonuses) have a 5-day security period from the time payment is made to funds availability.
Feel free to check this help article for more information about being paid for Fixed-Price Contracts.