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When will my connect be renewed?

Ace Contributor
Emanuela L Member Since: Apr 2, 2017
21 of 24

@Vladimir G wrote:

Hi Emanuela,

 

I see you also received a new batch of Connects in the expected time frame, since Upwork uses UTC as the referent time zone. I found the ticket you mentioned and will ask our team to follow up with you with an update.

 

Many thanks for your support Vladimir.

 

 

 

 

Going forward, please feel free to post similar concerns in the Community rather than submitting a support request, and we'll gladly advise you.


I find easier and faster chatting with the live chat support. As a Top Rated I have this opportunity, and I prefer using it. 

Community Guru
Tiffany S Member Since: Jan 15, 2016
22 of 24

@Emanuela L wrote:


I find easier and faster chatting with the live chat support. As a Top Rated I have this opportunity, and I prefer using it. 


 This is suprising and makes me curious about others' experiences. I find the support that comes as a result of posting here about a thousand times more accurate and efficient than anything that comes from CS.

Active Member
Jarek S Member Since: Jul 27, 2019
23 of 24

The same issue as above. Last time my connects were renewed was 15 of June. Since that time I didn't get any renewal. My billing time every 15 day of a month. I should get new renewal 15 of July, but I didn't get.

Could you please check this out.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
24 of 24

Hi Jarek,

 

Please check Avery's or Petra's posts in this thread. 


Avery O wrote:

Please know that we have stop crediting free Connects to Freelancer Basic plan members. In order to have Connects, you can purchase it in bundles (10 for $1.50, 20 for $3, 40 for $6, 60 for $9, 80 for $12), or upgrade to a Freelancer Plus membership plan to continue receiving 70 connects every biling cycle. 
You can view FAQs about paid Connects and a video explaining the change from our Head of Product, here.


Thank you.

~ Aleksandar
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