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ploychat1
Community Member

When will the bonus appear on the transaction history?

Hi, the client gave me the bonus today. I've checked on the transaction history, there's no the bonus on it. I will reiceve it right? Thanks...

9 REPLIES 9
pponso
Community Member


Ploychat T wrote:

Hi, the client gave me the bonus today. I've checked on the transaction history, there's no the bonus on it. I will reiceve it right? Thanks...


Hello Ploychat,

 

Absolutely, sometimes, it takes time to reflect in the transaction history, no worries 🙂

 

I hope this helps!

All the best!

ploychat1
Community Member

Thank you for the comment Robin. I checked it again on the transaction history and the pending reports today (https://www.upwork.com/ab/reports/pending), but there's still no the bonus. Maybe I'd ask the client about this?

chhickish
Community Member

Hi Polychat,

                I've noticed bonuses seem to take a while to show up, sometimes you can see them before in your notifications (bell at the top right) before you see them anywhere else.

 

Chris

Thank you for the comment, Cheistopher. I checked it again today, but there's still no the bonus. Maybe I'd ask the client about this?

petra_r
Community Member


Ploychat T wrote:

Hi, the client gave me the bonus today. I've checked on the transaction history, there's no the bonus on it. I will reiceve it right? Thanks...


The transaction history is the wrong place to look.

You find it in your Reports Overview, under the Pending Tab.

The date in the left hand column is when it will become available.

Thank you for the comment, Petra. I checked it again on the transaction history and the pending reports today (https://www.upwork.com/ab/reports/pending), but there's still no the bonus. Maybe I'd ask the client about this?


Ploychat T wrote:

Thank you for the comment, Petra. I checked it again on the transaction history and the pending reports today (https://www.upwork.com/ab/reports/pending), but there's still no the bonus. Maybe I'd ask the client about this?


What makes you say "the client gave me the bonus today"?

He said he added $ to the contract as the bonus for extra work. I checked it on the pending payment, there's only the payment for the job.

AveryO
Community Manager
Community Manager

Hi Ploychat, 


I checked your account and I don't see the bonus that your client has referred to. For future reference, you may also go to your Contract page > Contract > Terms & Settings > View History of Contract Changes to see the changes in your contract. 

In this case, you may want to double-check this with your client. 


~ Avery
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