Where can I write a complaint in upwork ?

[usulanki]

Can anyone tell me that where can I write a complaint in upwork ?

I have crossed the total billing of $500 but upwork is still charging me 20%.

This is really frustating.

[versailles]

Read this first:

Freelancer Service Fees, especially the part where it reads:

As a freelancer, you’re charged a sliding fee based on your lifetime billings with each non-Enterprise client. This includes all contracts you’ve ever had with that client. Service fees are the same whether the contracts are hourly or fixed-price.

• $0-$500: 20%
• $500.01-$10,000: 10%
• $10,000.01 or more: 5%