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Where can I write a complaint in upwork ?

usulanki
Active Member
Udit S Member Since: Jan 14, 2019
1 of 2

Can anyone tell me that where can I write a complaint in upwork ?

I have crossed the total billing of $500 but upwork is still charging me 20%.

This is really frustating.

versailles
Community Guru
Rene K Member Since: Jul 10, 2014
2 of 2

Read this first:

 

Freelancer Service Fees, especially the part where it reads:

 

As a freelancer, you’re charged a sliding fee based on your lifetime billings with each non-Enterprise client. This includes all contracts you’ve ever had with that client. Service fees are the same whether the contracts are hourly or fixed-price.

  • $0-$500: 20%
  • $500.01-$10,000: 10%
  • $10,000.01 or more: 5%
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