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Where do I downgrade membership?

eric5037
Community Guru
Eric B Member Since: Feb 21, 2017
1 of 13

Hi, 

 

I have a plus membership and I don't need it anymore. I've tried to do it but I don't see where the option is. 

 

What I did is the following: 

1- find work / profile menu

2- profile settings button

3- user settings => memberships & connects

4- view or edit membership plan

 

at this point, I see that I have a plus membership and the differences with the basic membership but that's it, I view it but I don't see where I can edit it. 

 

Do I only have to "sign up" to the basic membership again?

 

My current billing cycle is Feb 16, 2018 — Mar 15, 2018 and I have 54 available connects.

 

Thank you

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
2 of 13

Hi Eric,

Please follow the instructions here, for downgrading your membership plan.

~Nina
eric5037
Community Guru
Eric B Member Since: Feb 21, 2017
3 of 13

@Nina K wrote:

Hi Eric,

Please follow the instructions here, for downgrading your membership plan.


 Thanks, Nina but I don't see any "Downgrade Membership button". The only button I see is the basic membership signup button. 

https://www.upwork.com/ab/plans/membership/change-plan?flowId=9107032&from=membershipIndex

 

What do I do?

 

Thanks!

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
4 of 13

Hello Eric,

 

You may click the basic membership sign up button to downgrade your plan. Thank you!


Untitled
eric5037
Community Guru
Eric B Member Since: Feb 21, 2017
5 of 13

@Ryan C wrote:

Hello Eric,

 

You may click the basic membership sign up button to downgrade your plan. Thank you!


 Thanks!

5b78edc0
Active Member
Anwar B Member Since: Jul 15, 2019
6 of 13

image.pngI don't see the basic membership sign up button, what to do ?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
7 of 13

Hi Anwar, 


It looks like you were able to downgrade your membership plan already. If there's anything else our team can help you with, please let us know. 


~ Avery
Upwork
rakeshtembhurne
Active Member
Rakesh T Member Since: Jul 22, 2019
8 of 13

I am having the same issue. Not able to find 'downgrade' button. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 13

Hi Rakesh,

 

As per checking, you're already on the Basic Plan. This you can check under your Memberships & Connects tab. Feel free to follow up if you need any additional assistance. 

 

Thank you.

~ Bojan
Upwork
sfmcguys
Active Member
Azamat A Member Since: Dec 2, 2018
10 of 13

I’ve the same issue, how do I downgrade? Where do i find basic membership button? 

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