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eric5037
Community Member

Where do I downgrade membership?

Hi, 

 

I have a plus membership and I don't need it anymore. I've tried to do it but I don't see where the option is. 

 

What I did is the following: 

1- find work / profile menu

2- profile settings button

3- user settings => memberships & connects

4- view or edit membership plan

 

at this point, I see that I have a plus membership and the differences with the basic membership but that's it, I view it but I don't see where I can edit it. 

 

Do I only have to "sign up" to the basic membership again?

 

My current billing cycle is Feb 16, 2018 — Mar 15, 2018 and I have 54 available connects.

 

Thank you

16 REPLIES 16
nkocendova
Community Member

Hi Eric,

Please follow the instructions here, for downgrading your membership plan.

~Nina


@Nina K wrote:

Hi Eric,

Please follow the instructions here, for downgrading your membership plan.


 Thanks, Nina but I don't see any "Downgrade Membership button". The only button I see is the basic membership signup button. 

https://www.upwork.com/ab/plans/membership/change-plan?flowId=9107032&from=membershipIndex

 

What do I do?

 

Thanks!

Hello Eric,

 

You may click the basic membership sign up button to downgrade your plan. Thank you!


Untitled


@Ryan C wrote:

Hello Eric,

 

You may click the basic membership sign up button to downgrade your plan. Thank you!


 Thanks!

image.pngI don't see the basic membership sign up button, what to do ?

aocumen
Community Manager
Community Manager

Hi Anwar, 


It looks like you were able to downgrade your membership plan already. If there's anything else our team can help you with, please let us know. 


~ Avery
Upwork

I am having the same issue. Not able to find 'downgrade' button. 

Hi Rakesh,

 

As per checking, you're already on the Basic Plan. This you can check under your Memberships & Connects tab. Feel free to follow up if you need any additional assistance. 

 

Thank you.

~ Bojan
Upwork

I’ve the same issue, how do I downgrade? Where do i find basic membership button? 

Hello Bojan,

 

Thank you for looking into this thing. I have my personal profile as well as my Agency Profile. I don't see the option to downgrade for my 'Agency'. There are no such options when I click 'View or Edit Membership Plan'.

Thank you,

Rakesh

 

Hi Azamat, 

I'll go ahead and share your concerns with the Customer Support Team so that they can reach out to each of you and assist you further. 

 

ETA: I checked your account again and can see that you are in the Basic Plan already. Let me know if there's anything else we can help you with.


~ Avery
Upwork

Hi Rakesh, 

The free Agency Basic plan is being discontinued and is no longer an option to choose from. If you want to continue with your agency account, you’ll need to upgrade to our $20-a-month Agency Plus plan. If you no longer wish to use your agency, you have the option of closing the Agency account at any time.


~ Avery
Upwork
b9b45fa2
Community Member

I have the same problem. I don't have option to downgrade my Agency Plus membership. 

Hi Sinisa,

 

I am sorry to hear about the trouble while downgrading your agency plan. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Upwork

I also do not have a way to downgrade my agency membership.

Hi Vasil,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
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