Thank you for looking into this thing. I have my personal profile as well as my Agency Profile. I don't see the option to downgrade for my 'Agency'. There are no such options when I click 'View or Edit Membership Plan'.
I'll go ahead and share your concerns with the Customer Support Team so that they can reach out to each of you and assist you further.
ETA: I checked your account again and can see that you are in the Basic Plan already. Let me know if there's anything else we can help you with.
The free Agency Basic plan is being discontinued and is no longer an option to choose from. If you want to continue with your agency account, you’ll need to upgrade to our $20-a-month Agency Plus plan. If you no longer wish to use your agency, you have the option of closing the Agency account at any time.
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