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Where is Live Chat support?

l_pouncey
Community Guru
Linda P Member Since: Aug 1, 2015
11 of 22

Jennifer M.,

 

Thanks for your reply.

 

Would you happen to have the URL.  

 

I found one "http://www.pacsmatt.com/progs/docscan"; however it has several zip files.

 

Open to suggestions.

 

Thanks,

 

Linda

l_pouncey
Community Guru
Linda P Member Since: Aug 1, 2015
12 of 22

Valeria K.,

 

Thanks your reply.

 

I just looked at my "Get Paid" screen Everything shows good to go.

 

What got me going to day were the e-mails I received this morning 9-23-2015.

1st E-Mail - subject line "ID Verification Denied"

2nd E-Mail - subject line "Upwork has reviewed your identity verification request and unfortunately, your request has been denied."

 

This process began on 9-15-2015.

 

Now that everything look ok, question is do I still need to be worried about my account being suspended at this time?

 

Linda

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
13 of 22

Hi Linda,

 

Everything with your payment method has been resolved and clarified, your account is in good standing and there shouldn't be any related suspension

~ Valeria
Upwork
joynul33
Community Guru
Joynul A Member Since: Jun 27, 2015
14 of 22

Hi Valeria,

 

How are you ? I hope you are well and everything is good . I didn't find my live chat support also . Please let me know what should i do now ? Looking forward to hear from you soon .

 

Best Regards

Joynul Abedin

Joynul
vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
15 of 22

Hi Joynul,

 

Could you please submit a support ticket so our team can follow up and assist you with any questions you might have?

 

Thanks.

Untitled
joynul33
Community Guru
Joynul A Member Since: Jun 27, 2015
16 of 22

Hi,

 

Thank you very much for your suggest .

 

Regards

Joynul Abedin

Joynul
colettelewis
Community Guru
Nichola L Member Since: Mar 13, 2015
17 of 22

Linda, You need to ask Customer Support about this.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
18 of 22

re: "You need to ask Customer Support about this."

 

Yes, that is true.

 

But... for better or for worse, the simple fact is that issues are often resolved faster when brought to the Community Forum because there are benevolent forum moderators who can cut through red tape and make things happen. Obviously none of us want the Community Forum to turn into a replacement for Customer Support... but there is a certain practical reality that can't be ignored.

l_pouncey
Community Guru
Linda P Member Since: Aug 1, 2015
19 of 22

Valeria K., Nichol L., Preston H., Jennifer M.,

 

So many positive responses, Thank you all.

 

My problem has been resolved.

 

I can breath once again.

 

It's nice to know there is somewhere to turn, when in need.

 

Again, Thank you to every for helping. 

 

Linda

dhingi
Active Member
Dhingi T Member Since: Nov 29, 2015
20 of 22

How i can verify my document ?

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