Feb 24, 2021 02:44:21 PM by Stephanie M
How do you escalate problems?
Upwork has no problem collecting project fees, but two weeks later I can't even get them to pay me or fix my time tracker or get a response to my emails.
I want to escalate, but it seems that I can't get beyond tier 1 support...
I really don't understand this...
Feb 24, 2021 02:58:47 PM by Bojan S
Hi Stephanie,
I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Feb 25, 2021 08:19:22 AM by Stephanie M
Feb 25, 2021 08:57:50 AM by Bojan S
I apologize for the inconvenience this caused, Stephanie.
I've followed up with the team handling your case about this and we'll have an agent assist you as soon as possible.
Thank you for your patience.
Feb 24, 2021 09:44:56 PM by Estefanie L
Feb 24, 2021 09:53:29 PM Edited Feb 24, 2021 11:09:16 PM by Petra R
Estefanie L wrote:
Where is their support and where to report fraudulent activity
Just flag the job post as inappropriate
Feb 24, 2021 10:56:29 PM by Joanne P
Hi Estefanie,
Petra is right. You can click on the option to flag the job. You can read more on this help article and also, please check out Tips to avoid questionable jobs and this help article about how you can stay safe on Upwork.