Where is button to request feedback after 14-days?

[jackiepeeler]

My client wants to give me feedback on an Upwork closed contract (due to project inactivity) which is more than 14 days old. I saw Preston's answer that there is a button on both the client side and mine to do this, but I can't find it. I presume in this case I would be the one to initiate a request for his feedback.

Anybody direct me to the button? An admin maybe?

[AveryO]

Hi Jacqueline, 

I'll be happy to help! 🙂 You can follow the instructions below to enable your client to edit his feedback for you:

1. Go to My Jobs > All Contracts.
2. Check the Include closed contracts box and then click the title of the contract to get to the details page.
3. Go to Terms & Settings and click the Enable client to change feedback link.

Here's the help article for reference. Let me know if you'll need further assistance!

[jackiepeeler]

Thanks Avery, but I can't find the contract this feedback would apply to. It was end of last year, closed with no feedback. I don't see that one showing where you directed me, maybe because it's last year? It's the second one down in the work history on my profile. See screenshot for the details.

[AveryO · Accepted solution]

Hi Jacqueline, 

You should be able to enable the client to edit feedback on this page. I got there by clicking on the My Jobs link > All Contracts > searching for the contract title directly > then clicking on the Terms & Settings page. Hope this helps!

[jackiepeeler]

That worked, Avery. Thanks so much!

[petra_r]

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Jacqueline P wrote:

That worked, Avery. Thanks so much!

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Are you saying you still had the button for a contract that ended last year?

Because I only have it on contracts that ended very recently...

[jackiepeeler]

Yes. See above, Avery describes how she found it.

[petra_r]

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Jacqueline P wrote:

Yes. See above, Avery describes how she found it.

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I know where to find it... But on all my contracts it goes away after a month or less.

I have never used it, but why do different people have different access to different functions?

It is still there for a contract that ended March 31st

It is *NOT* there for a contract that ended March 22nd or any contracts that ended earlier.

[jackiepeeler]

Petra, I only mentioned where she found it because it was not available the first place she told me to look, so I thought that might be the standard way and possibly how you were doing it. Her second suggestion that involved using the actual name of the contract I wanted, closed in 2018, definitely did get me to the right place and I sent the client the permission to change feedback form. I don't know yet if it worked on his end. 

[petra_r]

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Jacqueline P wrote:

Thanks Avery, but I can't find the contract this feedback would apply to. It was end of last year, closed with no feedback.

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The function is only available for a limited time. If the contract ended last year as you say, it will no longer be possible to use it as it has gone.