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Where is live chat support? I've used it before and now can't find it.

Active Member
Carol S Member Since: Mar 31, 2019
1 of 11

I left a fair review (at the time it was fair...as the client never got back to me regarding my submission, I didn't know how the job ended). I left a 4.7 and noted his lack of comuication. He ended up giving me a stellar review and now I want to change mine immediately before he sees it. I realize it was what I thought to be accurate at the time, but now I feel awful.

Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
2 of 11

Carol S wrote:

I left a fair review (at the time it was fair...as the client never got back to me regarding my submission, I didn't know how the job ended). I left a 4.7 and noted his lack of comuication. He ended up giving me a stellar review and now I want to change mine immediately before he sees it. I realize it was what I thought to be accurate at the time, but now I feel awful.


Chat Support can not let you change your feedback, only the client can, and a 4.7 is no reason to "feel awful"

Nothing wrong with it. Your feedback was fair and friendly and won't do the client any harm at all.

 

Chat Support is only available for top rated freelancers.

 

Active Member
Carol S Member Since: Mar 31, 2019
3 of 11

Thank you for trying to make me feek better with your kind words, but I was covering my butt in case he hated it, Altthough I was 100% honest, I live off of reviews (as we all do), and try to never give a client less that they deserve. Making it easier, I have lucked out and chosen some REALLY great clients (plus a few of the other), but I've been very blessed this past week with two potentially high-earning, long-time jobs, which makes it easy to give them stellar reviews. I don't like intentionally hurting someone's profile, client or freelancer, unless it's absolutley necessary. I very much appreciate the help and have a blessed day!

Ace Contributor
Antun M Member Since: Jan 27, 2018
4 of 11

Why would you?

Feedback helps other freelancers.

Sounds like you originaly gave honest review.

Active Member
Carol S Member Since: Mar 31, 2019
5 of 11

I know I did. but I also look at the potential reasons he never responded. As my profession is in the legal industry, generally the short, one-time jobs like this one....well, everyone  is stressed and has a million things on their mind and on their to-do list. It was his first time using Upwork, and I remember how that feels all too well, lol. In the end, I decided to edit my review to him. If I hadn't been so worried that he was unhappy with the final format I never would have given him under five stars unless he was a true jerk, which he wasn't. Just a worried father trying to file an important motion in his custody case. I can empathize, as for the first time in my life I'm on both sides of the courtroom.....with my job and as a mom/defendant in a terrible custody case. I can't imagine having her future in the hands of a stranger that could affect the most important situation of my life, so in family/custody situations such as this client, I always give 120% instead of my usual 110%. I've gotten off track.... You and the othes were right.... I was honest, fair, and still said that all in all he was a great client. But he gave me such high praise in my feedback, I felt it was the right thing to do. My edited version was still honest with a lot more heart. Thanks for the advice, Antum!

Community Leader
Abinadab A Member Since: Sep 26, 2016
6 of 11

You have to ask your client to go to his contract page and click Ällow freelancer to change feedback.

It's unlikely he can get all the way there without seeing the feedback you left.

Still, if you feel like you want to change it, go ahead and ask the client.

They will very likely respond and click the button; which client doesn't like 5-stars?

Unless, of course, they are too busy for these kindsa things.

Community Guru
Petra R Member Since: Aug 3, 2011
7 of 11

Abinadab A wrote:

 

It's unlikely he can get all the way there without seeing the feedback you left.


It is obviously impossible.

It is also utterly unnecessary (and disingenuous). The OP left good and accurate feedback.

Community Leader
Abinadab A Member Since: Sep 26, 2016
8 of 11

I appreciate your comments, Petra. However, if the OP feels she wants to change the feedback she gave, she can proceed to make such request.

Nobody can strong-arm her to not do so.

 

It's her choice to make.

Community Guru
Petra R Member Since: Aug 3, 2011
9 of 11

Abinadab A wrote:

 

Nobody can strong-arm her to not do so.

 

It's her choice to make.


Nobody is "strongarming" anyone, but can you imagine the conversation with the client?

"Urm, hi client, I left you feedback but now I've seen your feedback to me, I want to change my feedback to you, here is how you can let me do it"

 

Awkward as hell and unprofessional and I am pretty certain nobody in their right mind would go down that route for a very positive 4.7.

 

 

Community Guru
Rene K Member Since: Jul 10, 2014
10 of 11

Especially considering that when you are a client, seeing your profile and the feedback left to you by your freelancers is a real PITA.

 

First you need to actually know that you have a client profile and that your feedback is on it. After that, man you really need to know where to go to find it, which is not obvious at all.

 

So I wouldn't worry too much. I bet most of the clients don't even know that the feedback they receive is shown to potential freelancers.

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