Today I wanted to submit a request. My requests are mostly the ones that don't require discussion, or asking me for more details. It's signing of Confirmation of Services documents. I attach a signed pdf and you send it back to me with your signatures.
Now I see 4 options: Chat, Phone, Communty, Email.
I don't want to chat. There is nothing to chat about: the request is simple, and, as I said, there is nothing to discuss. I don't want to call you: I don't speak English. Noone will sign my document here. And I definitely don't want to send emails.
I chose Chat and had to wait till a support member read what I wrote, answered with some pointless messages, and informed me that she created a new request. I liked how it was before: Submit a request, got an answer. Plain and simple for everyone.
Please bring back a simple "Submit request" option as it was earlier. I hate to say that everything you do with the platform makes it only worse.
