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Where's the chat support?

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Active Member
Joeric A Member Since: Nov 12, 2014
1 of 4

Is it gone for everyone or just me? I had it previously but now I don't have an option to use it. This is not good because we always depend on a faster way to reach out the support team.

 

I have an issue with my withdrawal that is not yet processed until this time and this is not normal for me.

Community Guru
Preston H Member Since: Nov 24, 2014
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2 of 4

Joeric,

It is expensive to run chat support services. The resources to provide live chat customer support are dynamically allocated. Live chat is sometimes available. Sometimes not. You should not count on seeing it again. Try to work through the messaging-based help desk ticket system.

Active Member
Joeric A Member Since: Nov 12, 2014
3 of 4

Thanks Preston and you're right. However, I find it unacceptable that it's gone when I needed it urgently. We (contractors) weren't with such convience and Upwork regular earns from us.

 

It's just not fair because clients have access to phone and chat support whilst contractors are set to some limitations. 

Community Guru
Ela K Member Since: Feb 9, 2015
4 of 4

Joeric,

 

It will become available to you again once you have a JS score above 90%.

It is one of the "perks" top rated freelancers enjoy...

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