I had a look and would like to advise you to contact your bank and check why the specific charges are being declined. In the meantime, feel free to add and use an alternative billing method.
Unless a job does not require Connects, you will need Connects in order to bid for jobs in the Upwork marketplace. If you wish to purchase Connects, please go to your Membership & Connects page (Settings > Memberships & Connects) to purchase Connects. You may read more about Connects here.
I haven't been switched to the new option yet, but in the old system if you bid on a job when you have no connects, you are prompted to purchase some. Not sure if that's changed with the new system or not.
I checked your account and see that you have not yet been switched to the new connects system. Your current plan is the freelancer basic which automatically gives you 60 connects every billing cycle. Upon checking, you still have 36 connects left and your connects will refresh by June 26, 2019.
I've got a follow up question. I'm mostly using the app (iOS) but I really can't find where to buy connects in it. My experience is that I've looked everywhere, on the profile, in the settings etc etc... So, whenever I need to buy connects being away from home I always log into the mobile page (not the app) and there it is. Membership & Connects... but that tab can't be found in the app. Not with MY eyes, at least
Am I blind or is this feature missing?
I'm sorry for the delay as I had to confirm this with the team. Please know that purchasing connects through the app is not being offered at the moment. You should be able to purchase connects by logging in to your account through a web browser.
Talent Scout is a service we launched to a small subset of clients last year, that matches pre-vetted remote talent to some of the leading clients on our platform.Learn More
Attend the talent webinar and learn about the different journeys you can embark upon as you grow your independent business from your first job to full scale.Learn More
We began collecting Mexico's Value Added Tax (VAT) when talent and clients registered in Mexico purchase Upwork services.Learn More
If you want to take the first step towards becoming a freelancer but aren't sure how to begin, you're in the right place. This article will discuss seven steps to becoming a freelancer.Learn More