May 7, 2021 02:33:11 PM by Muhammad S
Client sent me an offer 3 days ago, when I accepting the offer it shows client account is on-hold and doesn't proceed. I asks from the client and he says from my end everything is okey. I am trying but couldn't accept the offer until now.
Can anyone help?
May 7, 2021 03:05:55 PM by Bojan S
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Let us know if the issue persists. Thank you.
May 7, 2021 05:06:20 PM by Muhammad S
I tried again now on another browser also on upwork mobile app but doesn't work.
Kindly resolve this issue.
May 7, 2021 06:49:30 PM by Joanne Marie P
Thanks for following up. I'm sorry to hear that it is still not working. I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
May 10, 2021 12:21:59 PM by Muhammad S
I couldn't accept the offer yet. The offer has expired today so I discussed this issue with the client as well, the client told me that it's not the issue from my end because the client has also paid to other freelancers as well. So kindly resolve my issue.
May 10, 2021 12:46:03 PM by Muhammad S
Few days back I ask help from this community because the client sent me the offer which I couldn't accept because when I was clicking on the accept offer button it shows "the client account is on-hold" and the technical support team didn't resolve the issue. Today the offer time expired and the client say the pay is cut from my account while I didn't receive any message and email of receiving the money moreover I checked the status of my account there the account balance is $0. So kindly help me.
May 10, 2021 01:34:12 PM by Andrea G
I've followed up with the team handling your support ticket and you should expect to receive an update soon.
May 10, 2021 05:20:23 PM by Muhammad S
Thanks for replying me, I just received email 4 hours back "I've followed up with the team handling your support ticket and you should expect to receive an update soon"
but didn't get any action regarding this issue until now. Kindly resolve the issue.
For your information I attach the screenshot of the client because the client also sent offers to other freelancers and freelancers also accept the payment from that client you can see the screenshot pic in the attachment, so it's not the problem from the client end it's basically from the upwork application.
May 10, 2021 07:39:58 PM by Joanne Marie P
The team processes tickets in the order that they are received. One of our agents will update you directly on your support ticket. Thank you for your patience while our team reviews your case.