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Who to contact to reactivate an old account?

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Active Member
M P Member Since: Mar 31, 2019
1 of 12

Hi,

 

I would like to know if there is any mail adresse to contact to reactive an old account. Because I no longer can connect on it or use the mail adresse to create a new profile on it. 

And in the same case, how can I delete this account after solutioned the firt query? 

 

Thank you!

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 12

Hi there! 

I'll go ahead and send you a private message so that I can assist you further. 


-Avery
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Active Member
M P Member Since: Mar 31, 2019
3 of 12

Thanks for you help, I answered you.

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Active Member
Renee M Member Since: Aug 1, 2020
4 of 12

how can I re-activate an old account? or setup a new account?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
5 of 12

Hi Renee,

 

Please send me a PM with the details of the account you're referring to so I can check. Thank you. 


-Joanne
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Active Member
Renee M Member Since: Aug 1, 2020
6 of 12

Hello, It’s been a long time since I used my old account I think it has been deactivated. I no longer have access to the email address on file **Edited for Community Guidelines**. Please advise.


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Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
7 of 12

Hi Renee,

We checked the account that's registered to the email address you're referring to and we can see is currently active. You may log in using the credentials you have for that account. Please keep in mind that freelancers are only allowed to have one Upwork account and having a duplicate account is a violation of our Terms of Service.

 

Thank you,

~ Luiggi

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Active Member
Renee M Member Since: Aug 1, 2020
8 of 12
Can that account be deleted. I now longer have access to the email address?
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Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
9 of 12

Hi Renee,

 

Do you wish to have both the old account and the new one you used to reach out to us here in the Community closed?

~ Luiggi

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Active Member
Renee M Member Since: Aug 1, 2020
10 of 12
I only would like to keep the new account that I used to contact you.
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